KDH Projects - Customer Service Practitioner Apprenticeship INSPIRE ATA LIMITED

KDH Projects is a construction company based within the food and drink industry. Our London office is where our Refrigeration and Air conditioning department is based from. Our head office is in Lincolnshire. we work together to ensure we are a one stop shop for clients wanting a turnkey solution to their manufacturing requirements.

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Closing date: 03 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Automatic pay increase after one year on programme for 19+ year-olds

  • Working week

    Monday - Friday, 9am - 5pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    04 Jun 2024

  • Date posted

    19 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000238663

  • Positions

    1 available

What you will do in your working day

  • Receive help desk calls from our customers, take details of their issue and log the details onto the computer system.
  • Assess the urgency of the call and issue the job to an appropriate engineer, coordinating our response to our customers the service call.
  • Monitor progress of the engineer, feedback tour customer as appropriate and order replacement parts as necessary.
  • Assist the help desk coordinator with providing the customer with a quotation as appropriate.
  • Coordinate and schedule engineers to carry out pre-planned maintenance works. Monitor progress of the engineer, ordering replacement parts as appropriate.
  • Assist the help desk coordinator with providing the customer with an appropriate quotation.
  • Ensure engineer's digital paperwork is received and the computer system is updated for both service and maintenance engineering works.
  • Coordinate delivery of replacement parts and components in a timely and efficient manner, ensuring works are never unduly delayed.
  • When ordering replacement parts and components from suppliers ensure these are purchased at the best possible rates.
  • Monitor engineer's van stock levels and re-order as needed.
  • Complete RAM’s and Method statements as necessary.
  • Cover help desk coordinator role during holidays and sickness absences.

Specific vacancy requirements:

  • Organised
  • Able to work under pressure/calm under pressure
  • Punctual
  • Reliable
  • Able to work within a small team but also on their own initiative when needed
  • Good communicator with colleagues/engineers/suppliers and also with customers
  • Numerate and computer familiar
  • Commercially aware
  • Flexible with working times when necessary
  • Have the desire to want to achieve great customer service

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship standard qualification.
  • Functional skills if required. 
  • Blended on/off the job training and location to be confirmed.

What to expect at the end of your apprenticeship

The right candidate may be offered a permanent position after completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Team working, Customer Service skills, Punctual, Reliable, Organised, Work well under pressure

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) Desired

Things to consider

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Security Watchdog (Capita) The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

About the employer

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Employer

INSPIRE ATA LIMITED

Address

Unit 13

Devonshire Business Centre, Cranborne Road

Potters Bar

EN6 3JR

Contact

Katie

katie.munn@inspire-ata.co.uk

02038364425

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Training

Training provider

SCCU LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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