Customer and Sales Support Apprentice MAYFLOWERSTONE LTD

This is a new and varied role for a keen and ambitious candidate who can work well within a small team and help deliver an exceptional customer service experience to all clients/customers and to assist in processing ordering requirements and to support a variety of business-based tasks.

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Closing date: 15 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 8.00am to 4.30pm with a half-hour unpaid lunch break.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    19 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This new apprenticeship will be varied and will cover most aspects of office administration and customer service support tasks and include the processing of client and customer information, regular use of telephone system to liaise with customers and suppliers.

Tasks will include:

  • Communicating efficiently with customers/clients regarding order progression and scheduling, and production of business documents
  • Working alongside the Sales team and offering quotes for work and updating files as required
  • Placing orders with suppliers and scheduling the deliveries
  • Entering sales orders on the IT system (when trained)
  • Liaising with other departments to ensure deliveries are met and customers are kept informed
  • Assisting in resolving customer queries
  • Maintaining a welcoming reception area and meeting and greeting clients

The training you will be getting

  • Full Customer Service Level 2 qualification
  • On-the-job training to support job role
  • Off-the-job training (plus College attendance) to support qualification requirements
  • Employer to offer dedicated training time to support off-the-job training requirements
  • Functional Skills support - (maths/English) - if required

What to expect at the end of your apprenticeship

  • Upon successful completion of this apprenticeship, there will be the opportunity to work towards the Level 3 Business Administration qualification

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Maths (Grade A*/9 - C/4) Desired

Things to consider

Please consider how you will travel to this location for work each day, as it is not on a direct bus route.

About the employer

Mayflowerstone are a well-established employee-owned business and are one of the largest trade fabricators of natural stone, quartz and corian worktops in the south west. The company are working from a purpose-built manufacturing and showroom facility on an industrial site. We are looking to train someone who will hopefully then continue to develop and progress their career at mayflowerstone.




15 Darklake View




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Maria Gammon


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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