Office Apprentice completing a Customer service Apprenticeship INSTANT HOME LTD

You won’t be just an apprentice to us - you will be a valued member of our team. This is an important role for the business which ensures the smooth running of the Customer and administrative functions and the growth of the business.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


    Potential performance increases 20 days holiday plus statutory bank holidays. Free parking on site

  • Working week

    Monday to Friday 9.00am to 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    06 May 2024

  • Date posted

    18 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This is a busy and multi-faceted role involving company administration and customer service skills. With close mentoring support and training the apprentice will report to the General Manager.  The range of tasks will be;

Administration General

• Promptly respond to all furniture rental enquiries, via email or telephone

• Prepare quotes/proposals on website or InspHire

• Process customer orders, including credit checks, hire agreements & invoices

• Select and reserve customer items on InspHire according to quote or customer requirement

• Liaise with the warehouse staff to ensure correct and complete fulfilment of customer orders

• Coordinate deliveries and collections

• Deal with any pre/aftersales queries, oversee any remedial works

• Share in the management of the office diary

• Maintain existing corporate relationships

• Take responsibility for maintaining a clean and safe office environment.


Warehouse & Stock

• OnHire/OffHire, exchange/sell/scrap stock on InspHire as required

• Monitor levels, order, track delivery when required for linen, towel, kitchen & utility pack items and hamper consumables

• Check stock deliveries for quantity and quality, liaise with supplier if items not as expected

• Ensure invoice reflects delivered stock & agreed costs, before forwarding for payment

• Make up hampers and ensure enough available for upcoming deliveries.

The training you will be getting

The practical period is the time dedicated to the development of the knowledge, skills and behaviours for your apprenticeship which includes the following components;

• Level 2 Diploma in Customer Service (optional)

• Customer Service Practitioner Standard - Skills, Knowledge, and Behaviours.

• Maths and English Level 1 and evidence of working towards Level 2 Maths and English (exemptions apply).

The apprentice would be assigned a Business Services assessor through the college, who would typically come out to visit in the workplace to assess workplace competence. The knowledge side would be provided via workshop remote sessions, assignments, evidence of workplace competence. Portfolio would be checked via an online Smart Assessor.

What to expect at the end of your apprenticeship

There will be opportunities to progress into senior roles within the company once successfully completed the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 3 or D) Essential
GCSE or equivalent Maths (Grade 3 or D) Essential

Things to consider

This is a busy role as part of the Instant Home team. This role requires excellent customer service and the ability to sympathetically deal with people at a stressful time when they are moving or relocating, for example. The candidate needs to be organised, flexible and be able to adapt to the changing needs of a growing small business.

About the employer

Instant Home Ltd is a First-Class Furniture Hire Company. We specialise in the provision of quality, stylish home furniture hire. We have been assisting expatriates, repatriating professionals, emergency insurance claimants, tenants, landlords and property developers for well over a decade now. Our complete furniture rental service operates throughout the UK, and we pride ourselves on a refreshingly flexible approach based on old fashioned customer service values.







PE28 2DY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



01223 418778

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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