Customer Service Apprenticeship M B M OMEGA LTD

As a Customer Service Apprentice, you will be working in a key area of the business involved with order processing, while learning to handle customer queries and enquiries. This is a fantastic opportunity for someone to start a career in a multi-service category business.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage

    £14,000.00

    Salary range £13,500 - £15,000 Other benefits: Casual dress Company events Cycle to work scheme Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking

  • Working week

    Monday to Friday; 9am to 6pm with 1 hour for lunch.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    07 May 2024

  • Date posted

    15 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000238035

  • Positions

    2 available

What you will do in your working day

Based in Surrey, MBM Omega offers businesses a centralised source for many workplace-related services and wholesale supplies allowing their clients to streamline processes, improve efficiency and reduce costs.

Details of the role include:

• Provide our clients with a first-class service experience
• Process quotations, customer orders, enquiries and queries
• Build effective relationships with clients
• Provide front line support working to our Company KPIs
• Be prepared to go above and beyond the norm to fully satisfy our customers
• Assisting with daily sales order processing duties
• Assisting with quotation preparation
• Assisting with client enquiries and queries
• Assist with client bespoke stock counts, record stock figures and carry out quality control checks as requested
• Assisting account management and marketing teams with CRM database updates and data entry
• Photocopying
• Filing and administration

The training you will be getting

The candidate will complete an apprenticeship at the Company Headquarters within the agreed subject for the vacancy. This may include a BTEC Diploma/Standard and End Point Assessment. It may also include Functional Skills in Maths and English.

Training will be provided on a continual basis each week while working within the business gaining practical experience.

What to expect at the end of your apprenticeship

Future prospects of the role following Apprenticeship completion.

MBM Omega has experience in running successful apprenticeships with the majority of candidates progressing to full-time employment with the Company in a variety of departments. This could include; customer services, commercial team, sales, marketing, accounts and operations.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience, Friendly, Helpful, Positive, Self-motivated, Adaptable

Qualifications

GCSE or equivalent English (Grade 4+) Essential
GCSE or equivalent Maths (Grade 4+) Essential

Things to consider

MBM Omega is situated on a smart, leafy, modern business park within a modern building, a relatively short distance from Leatherhead mainline station. There is free parking on site with self-catering amenities, snacks and drinks provided. Leatherhead town centre is a short drive away, as well as other local shops and supermarkets.

About the employer

Based in Surrey, MBM Omega offers businesses a centralised source for many workplace-related services and wholesale supplies allowing their clients to streamline processes, improve efficiency and reduce costs. Categories include catering supplies, healthy snacks and drinks, business catering, corporate clothing, promotional and branded products, office furniture and storage, office flowers and plants, office design service, office fit-out and refurbishments, document management, office recycling, confidential shredding, corporate stationery, branded collateral, managed print services, AV equipment and installation, IT hardware, office supplies and stationery, facilities supplies including hygiene, washroom supplies, workwear and PPE, premises and maintenance and safety and security supplies. With 30 years in business last year, our roots go back as far as 1979 and our longest serving existing clients have tenure of over 25 years. In 2012 the organisation embarked on a customer and staff engagement journey collaborating with an ex-John Lewis customer service director. Within 12 months its own customer experience programme and definition statement were formed which is now embedded in the company culture.

Employer

M B M OMEGA LTD

Address

UNIT 1141B

CLEEVE ROAD

LEATHERHEAD

KT22 7RD

Contact

Joanna Morton

careers@mbm-omega.co.uk

020 8899 1100

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Training

Training provider

WEIR TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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