Apprentice Customer Service Advisor - Christchurch Horizon Motor Co Ltd

Working in a bustling Honda Dealership as an Apprentice Customer Service Advisor this position offers opportunity to work for a leading retailer whilst obtaining industry and nationally recognised qualifications. Duties for this position include dealing with customers, processing workshop bookings, calculating repair costs and processing payments

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday (Occasional Saturdays); shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    15 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Dealing with customers face to face and by telephone
  • Processing work bookings
  • Calculating Service & Repair costs for customers
  • Processing payments

The training you will be getting

  • Customer service practitioner Level 2 (GCSE)
  • Practical on the job training will be provided at the employer
  • You will be working towards a Level 2 Apprenticeship along with Functional Skills in Maths & English at Level 2 if required
  • Training consists of a mixture of one to one learning within the Employer, Virtual online training and Block release training at our centre in Bracknell
  • (Accomodation and transport costs will be covered by your employer)
  • You will also work towards Honda internal qualifications

What to expect at the end of your apprenticeship

  • Possible career progression opportunities include Workshop Controller, Service Manager, Aftersales Manager

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience, Professional Attitude, Ability to Build Rapport, Self-Motivated, Adaptable


GCSE or equivalent Any (Grade Grade A*-C/9-4 or equivalent) Essential

About the employer

Horizon Honda has been selling and caring for vehicles for over 52 years. Our first Honda showroom opened in March 1971 in Poole, and today we now have five showrooms covering Dorset, Somerset & Wiltshire. Horizon is the leading dealerships for new and used Honda vehicles, aftersales, servicing and MOT work.


Horizon Motor Co Ltd


Stony Lane


BH23 7LQ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nicole Beaumont

01302 837070

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

All applications need to be submitted via the website

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024