Customer Service Apprentice FIDELITY ENERGY LIMITED
Looking for a busy, key role in a friendly and welcoming company? Fidelity Energy are keen to support the training & development of an apprentice in their sales support team. This role is key to the success of the company, following up customer enquiries to confirm their details, gather other relevant information before passing to the sales team.
Closing date: 15 May 2024
Apprenticeship summary
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Annual wage
£16,000.00
There is a team performance related bonus. Fidelity Energy have created a great working space with break out areas that include a pool table! This is a town centre location that includes parking.
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Working week
Monday to Friday 8.30am - 5.00pm with an hour for lunch.
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
20 May 2024
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Date posted
21 Mar 2024
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000237671
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Positions
1 available
What you will do in your working day
- Constantly monitoring for in-bound enquires.
- React immediately to a customer query.
- Contacting customers to confirm, validate and gather additional information.
- Record and store information accurately and securely.
- Liaise with the Sales team to pass on leads in an efficient manner.
- Follow policy and procedure to ensure a quick turnaround of information.
- Support the team in additional duties related to the customer experience as directed.
The training you will be getting
The apprentice will work towards the L2 Customer Service Practitioner Standard. Training will be one day a month, a mix of group, in person and remote sessions. Functional skills maths and English will be delivered at our centre in Newbury if needed.
What to expect at the end of your apprenticeship
Personal development and promotion from within the company is actively encouraged.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade 3/D) Essential
Things to consider
About the employer
Employer
FIDELITY ENERGY LIMITED
https://fidelity-energy.co.uk/
Address
Woodlands
90 Bartholomew Street
Newbury
RG14 5EE
Training
Training provider
WEST BERKSHIRE TRAINING CONSORTIUM
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Rachel Eaves
07922 426414
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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