Customer Service Apprentice FIDELITY ENERGY LIMITED

Looking for a busy, key role in a friendly and welcoming company? Fidelity Energy are keen to support the training & development of an apprentice in their sales support team. This role is key to the success of the company, following up customer enquiries to confirm their details, gather other relevant information before passing to the sales team.

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Closing date: 28 Jul 2024

Apprenticeship summary

  • Annual wage


    There is a team performance related bonus. Fidelity Energy have created a great working space with break out areas that include a pool table! This is a town centre location that includes parking.

  • Working week

    Monday to Friday 8.30am - 5.00pm with an hour for lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    30 Jul 2024

  • Date posted

    21 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Constantly monitoring for in-bound enquires.
  • React immediately to a customer query.
  • Contacting customers to confirm, validate and gather additional information.
  • Record and store information accurately and securely.
  • Liaise with the Sales team to pass on leads in an efficient manner.
  • Follow policy and procedure to ensure a quick turnaround of information.
  • Support the team in additional duties related to the customer experience as directed.

The training you will be getting

The apprentice will work towards the L2 Customer Service Practitioner Standard. Training will be one day a month, a mix of group, in person and remote sessions. Functional skills maths and English will be delivered at our centre in Newbury if needed. 

What to expect at the end of your apprenticeship

Personal development and promotion from within the company is actively encouraged. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Enthusiasm, Eager to learn


GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent maths (Grade 3/D) Essential

Things to consider

This position is to start BEFORE the end of the academic year.

About the employer

Since 2014, Fidelity Energy has taken pride in aiding businesses to procure their energy by using our great technology, great relationships and great people. We not only provide procurement services, but all the other services you would expect from one of the UK’s leading utilities and energy consultants. We help our customers get the best value from their energy contracts, reducing their energy consumption, minimising their carbon footprint and ensuring that their bills are right. Thousands of businesses of all sizes from all over the UK rely on us for their energy needs, whether that be one site or multi-sites across the UK. We remove the stress of dealing with the energy contracts by contacting your existing and new supplier, as well as managing the process throughout, from start to finish. Fidelity Energy is set up to become an enviable business within the Utility Industry. This will be achieved in an honest, legal and motivational manner with automation and technology at the heart of everything we do.





90 Bartholomew Street


RG14 5EE

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rachel Eaves

07922 426414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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