Customer Service Apprentice

FIDELITY ENERGY LIMITED

Newbury, RG14 5EE

Closes in 20 days (Friday 16 August at 11:59pm)

Posted on 21 March 2024

Print

Contents

Summary

Looking for a busy, key role in a friendly and welcoming company? Fidelity Energy are keen to support the training & development of an apprentice in their sales support team. This role is key to the success of the company, following up customer enquiries to confirm their details, gather other relevant information before passing to the sales team.

Annual wage
£16,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.30am - 5.00pm with an hour for lunch.

37 hours a week

Possible start date

Sunday 25 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The apprentice will work towards the L2 Customer Service Practitioner Standard. Training will be one day a month, a mix of group, in person and remote sessions. Functional skills maths and English will be delivered at our centre in Newbury if needed. 

Where you’ll work

Woodlands

90 Bartholomew Street

Newbury

RG14 5EE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST BERKSHIRE TRAINING CONSORTIUM

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 3/D)
    • maths (grade 3/D)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Team working
    • Enthusiasm
    • Eager to learn

    Other requirements

    This position is to start BEFORE the end of the academic year.

    About this company

    Since 2014, Fidelity Energy has taken pride in aiding businesses to procure their energy by using our great technology, great relationships and great people. We not only provide procurement services, but all the other services you would expect from one of the UK’s leading utilities and energy consultants. We help our customers get the best value from their energy contracts, reducing their energy consumption, minimising their carbon footprint and ensuring that their bills are right. Thousands of businesses of all sizes from all over the UK rely on us for their energy needs, whether that be one site or multi-sites across the UK. We remove the stress of dealing with the energy contracts by contacting your existing and new supplier, as well as managing the process throughout, from start to finish. Fidelity Energy is set up to become an enviable business within the Utility Industry. This will be achieved in an honest, legal and motivational manner with automation and technology at the heart of everything we do.

    https://fidelity-energy.co.uk/ (opens in new tab)

    After this apprenticeship

    Personal development and promotion from within the company is actively encouraged. 

    Ask a question

    The contact for this apprenticeship is:

    WEST BERKSHIRE TRAINING CONSORTIUM

    Rachel Eaves

    rachel@wbtc-uk.com

    07922 426414

    The reference code for this apprenticeship is VAC1000237671.

    Apply now

    Closes in 20 days (Friday 16 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.