Recreation Assistant Apprentice

Summary

A Level 2 Recreation Assistant Apprentice is required. GLL is looking for a Lifeguard to work at Waddon Leisure Centre. If you have the skills and ambition to join us as a Lifeguard, there's never been a more exciting time to join us. This is more than a Lifeguard job, it's a career. Duties include: understanding the services and products on offer to assist with customer questions and queries and supporting different types of customers with different needs.

Annual wage

£25,232 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Customer service practitioner (level 2)

Hours

40 hours per working week. Shift work including evenings and weekends. Exact shifts to be confirmed.

40 hours a week

Possible start date

Monday 12 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in Maths and English, if required.
You'll receive day to day training at the swim centre and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Zoom.

Where you’ll work

Purley Way

CR04RG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

Centre Opening Hours: 5:45am - 10:30pm

About this company

Better Waddon Leisure Centre has been open since 2013 and offers a range of modern facilities and activities for the whole community. The centre offers a 25m swimming pool, teaching pool, 70 station gym, 2 sprung floor fitness studios with 25 fitness classes a week, café, soft play and a sports hall which can be used for basketball, badminton, netball and 5-a-side football.

After this apprenticeship

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Ask a question

The contact for this apprenticeship is: