Customer service apprenticeship

FURROWS LIMITED

Harlescott Lane Shrewsbury, SY1 3EQ

Closes in 17 days (Monday 5 August at 11:59pm)

Posted on 12 March 2024


Summary

Customer Service is a unique sector that gives Apprentices knowledge, valuable in almost every career path, growing your confidence when communicating with others and gaining a wealth of experience of working under pressure. On completion, you will be a confident and self-assured worker, able to effectively handle a wide variety of situations.

Annual wage
£11,440 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service specialist (level 3)
Hours
Monday to Friday, 8.30am to 5.00pm.

40 hours a week

Possible start date

Monday 2 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will gain the skills, knowledge and behaviours to achieve the Level 3 Cutomer Service Specialist Apprenticeship:

  • Level 3 Customer Service Specialist qualification/ Institute for Apprenticeships and Technical Education
  • Functional skills in maths and English if required
  • This is delivered as a one day a week day release on the London Rd Campus

Where you’ll work

The Shrewsbury Garage Benbow Business Park

Harlescott Lane Shrewsbury

SY1 3EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHREWSBURY COLLEGES GROUP

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths and English (grade C / 4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Analytical skills
    • Team working
    • Non judgemental

    About this company

    As a family started business, Furrows has grown over the years, keeping a large stock of the latest new vehicles at in their Dealerships and keeping a large selection of quality used cars and light commercial of all makes. At competitive prices with a commitment to give the customer the very best in service, this is a lovely team and fantastic employer. Even if you have not bought a vehicle from Furrows, they can look after all your motoring needs with service, accident repair, parts and tyre departments all backed with Furrows award-winning customer service covering Shropshire and the surrounding area at Shrewsbury, Telford and Oswestry.

    https://www.furrows.co.uk (opens in new tab)

    After this apprenticeship

    • On completion of this apprenticeship, we would hope to employee you as a full time customer advisor

    Ask a question

    The contact for this apprenticeship is:

    SHREWSBURY COLLEGES GROUP

    Jules Rhodes

    julesr@shrewsbury.ac.uk

    01743342460

    The reference code for this apprenticeship is VAC1000236921.

    Apply now

    Closes in 17 days (Monday 5 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.