Customer Service Apprentice THE CASTLE COLOUR PRESS LTD

Castle Colour Packaging Ltd are a leading UK Packaging Manufacturer, supplying market leaders from a range of sectors. We are searching for a Customer Service Apprentice to join our Customer Service team in Norwich. You will learn how to support our customers, provide information and assistance, and process orders.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    Wage will vary dependant on age but will be above minimum wage.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    11 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

You'll be involved in everything from supplying pricing and proofing to creating a finished Job Bag. Over time, you will be given your own accounts and taught how to develop relationships and provide the high level of Customer Service for which Castle Colour are renowned. This is an opportunity to join a supportive and encouraging team within a fantastic organisation.

You'll learn how to:

  • Retain and manage existing customer relationships
  • Receive customer orders/artwork/information
  • Provide accurate information for estimating, production, reprographics, and technical departments
  • Create Job bags for production and learn our processes
  • Distribute accurate information internally and externally to fulfil customer requirements
  • Liaise with Customers regarding price, lead-time, and delivery
  • Manage stock
  • Raise purchase orders

Initially helping with general admin tasks to familiarise themselves with office procedures and learn about the business. Once they are comfortable with the basics, they will spend some time learning about the other departments in the business, as the Customer Service role involves liaison with all of them. More involved tasks will gradually be introduced, such as replying to emails, checking job bags, leading to a start on load job bags for production, with full support.

Once comfortable with this process and all of the associated areas they will be given an account to manage, building a relationship and learning how to support the customer while still considering the requirements of the business - the keystone of all good Customer Service. Eventually they will have their own portfolio of clients to look after.

The Person:

  • A passion for delivering excellent levels of care
  • A confident communicator
  • Self-motivated and enthusiastic focused approach to work
  • Good IT and Microsoft office skills
  • Strong attention to detail

Reports To: Customer Services Manager

The training you will be getting

  • The apprentice will receive on site training in all facets of the Customer Services department and role, including the technical side of the role
  • Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Customer Service Specialist. The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their working hours
  • Throughout your time as an apprentice, you will be supported by both your employer and BPIF Training to achieve the knowledge, skills and behaviours of the apprenticeship through a structured training plan. You will be assigned a training coordinator who will work with you throughout your apprenticeship to ensure that you have the best training and support available
  • Most training and studying will be a combination of interactive, online group workshops supplemented by regular one-to-one meetings with your training coordinator
  • Training period will vary depending on many factors but ultimately will result in the candidate being a fully qualified Account Executive in our business
  • After a year, the successful candidate may be offered, alongside their workplace training, additional training opportunities, but this depends on relevance and aptitude for the role and position

What to expect at the end of your apprenticeship

  • To begin with the candidate will be a fully qualified Account Executive and this may lead into a Senior Management role in the Customer Services department or opportunities in Sales or other areas of the business
  • At CCP we have a good track record of people developing and progressing through the business

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Analytical skills, Attention to detail, Communication skills, Creative, Customer care skills, Initiative, IT skills, Logical, Non judgemental, Number skills, Organisation skills, Patience, Presentation skills, Problem solving skills


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

No special skills are required, but an aptitude for organisation would be helpful. Good numeracy, literacy and communication skills are a firm requirement.

About the employer

We are family owned company, manufacturing cartons for perfumes, beauty products, drinks, pet food, biscuits, chocolate and yoghurt, to name a few. We have been in business since 1991 and are located on the Bowthorpe Estate in Norwich.




The Castle Colour Press

3-4 Morgan Way

Bowthorpe Employment Area


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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