Customer Service Apprentice
THE CASTLE COLOUR PRESS LTD
Norwich, NR5 9JJ
Closes in 4 days (Wednesday 31 July at 11:59pm)
Posted on 11 March 2024
Contents
Summary
Castle Colour Packaging Ltd are a leading UK Packaging Manufacturer, supplying market leaders from a range of sectors. We are searching for a Customer Service Apprentice to join our Customer Service team in Norwich. You will learn how to support our customers, provide information and assistance, and process orders.
- Annual wage
-
£12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours a week
- Possible start date
-
Monday 5 August
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- The apprentice will receive on site training in all facets of the Customer Services department and role, including the technical side of the role
- Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Customer Service Specialist. The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their working hours
- Throughout your time as an apprentice, you will be supported by both your employer and BPIF Training to achieve the knowledge, skills and behaviours of the apprenticeship through a structured training plan. You will be assigned a training coordinator who will work with you throughout your apprenticeship to ensure that you have the best training and support available
- Most training and studying will be a combination of interactive, online group workshops supplemented by regular one-to-one meetings with your training coordinator
- Training period will vary depending on many factors but ultimately will result in the candidate being a fully qualified Account Executive in our business
- After a year, the successful candidate may be offered, alongside their workplace training, additional training opportunities, but this depends on relevance and aptitude for the role and position
Where you’ll work
The Castle Colour Press
3-4 Morgan Way
Bowthorpe Employment Area
Norwich
NR5 9JJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BPIF TRAINING LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Creative
- Customer care skills
- Initiative
- IT skills
- Logical
- Non judgemental
- Number skills
- Organisation skills
- Patience
- Presentation skills
- Problem solving skills
Other requirements
No special skills are required, but an aptitude for organisation would be helpful. Good numeracy, literacy and communication skills are a firm requirement.
About this company
We are family owned company, manufacturing cartons for perfumes, beauty products, drinks, pet food, biscuits, chocolate and yoghurt, to name a few. We have been in business since 1991 and are located on the Bowthorpe Estate in Norwich.
After this apprenticeship
- To begin with the candidate will be a fully qualified Account Executive and this may lead into a Senior Management role in the Customer Services department or opportunities in Sales or other areas of the business
- At CCP we have a good track record of people developing and progressing through the business
Ask a question
The contact for this apprenticeship is:
BPIF TRAINING LIMITED
The reference code for this apprenticeship is VAC1000236522.
Apply now
Closes in 4 days (Wednesday 31 July at 11:59pm)
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