Apprentice Customer Services Co-Ordinator HARKWELL LABELS LTD

We have an exciting opportunity to hire a new apprentice for our growing customer services team. As customer services co-ordinator you will see order through from concept to delivery. This is an apprenticeship role, so full training will be given, as well as full support through the BPIF apprenticeship scheme.

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Closing date: 26 Apr 2024

Apprenticeship summary

  • Annual wage


    Wage to increase after successful completion of first year of apprenticeship.

  • Working week

    Monday to Friday, 8 hour shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    04 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

You will be the dedicated point of contact for our esteemed client base; answering customer questions by telephone and email; and quoting for potential orders. You will keep the account manager up to date with any potential challenges that may arise.

Key roles and responsibilities:

- To report to the customer services Manager for any tasks that need completing.

- Using our Management Information System (CERM) daily as our main database for all customer ordering, quoting and information.

- Managing customers including quoting/estimating.

- To process orders and liaise with the Studio and Production teams to ensure the customer's expectations for delivery are met.

- To respond to all customer queries in a timely manner,  within the same working day where possible.

- To solve problems as they arise and delegate tasks to the relevant teams as required.

- Thrive during peak pressures of work and be able to manage workload effectively.

- Assist the Account Managers with queries regarding customer information so they can continue to grow the revenue of the company.

- To direct any customer complaints to the relative departments and offer an understanding approach and excellent customer service when customers report issues.

The successful candidate will have:

- An interest in a customer services role.

- A friendly, approachable character with confidence and enthusiasm.

- Confidence in using computers and proficient in Microsoft Office, especially with Word, Outlook and Excel.

The training you will be getting

Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Customer Service Specialist.

The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their working hours.

Throughout your time as an apprentice, you will be supported by both your employer and BPIF Training to achieve the knowledge, skills and behaviours of the apprenticeship through a structured training plan. You will be assigned a training coordinator who will work with you throughout your apprenticeship to ensure that you have the best training and support available. Most training and studying will be a combination of interactive, online group workshops supplemented by regular one-to-one meetings with your training coordinator.

Candidates without the required level of maths and English will be required to complete Functional Skills alongside the apprenticeship.

What to expect at the end of your apprenticeship

Potential permanent full time role upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Organisation skills, Patience, Problem solving skills, Team working


GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

Harkwell is a family run label and flexible packaging company based in Poole, Dorset. Harkwell Labels has Industry leading digital label printing and finishing technology and expertise to provide customers with a complete packaging solutions for their products for over 18 years.




Unit 2A

Aston Way

BH12 4FE

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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