Customer Service Apprentice CONTROLS & DRIVES LTD

We are looking for a Customer Service Apprentice to join our existing team! You will get the opportunity to learn about our business with varied responsibilities, working with a great team in a fast-paced environment. This is an exciting role for someone to develop their sales & business knowledge whilst starting a career with a fantastic company.

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Closing date: 01 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    1 – 6 months £6.70 per hour 7 – 12 months £7.20 per hour 12+ months - £7.70 per hour All increments dependent upon satisfactory performance both at college and in the workplace. Free parking available

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday 8:30am-5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    13 May 2024

  • Date posted

    04 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key Responsibilities:

· Answering the sales office telephone, transferring calls to the relevant person and taking messages where required

· Managing the sales office inbox, answering queries and redirecting emails where appropriate

· Discussing customer requirements to identify the best options to meet their requirements

· Learning basic product knowledge

· Producing quotations and following these up

· Order processing

· Monitoring customer accounts

· E-mail and telephone communication with customers

· Liaising with suppliers to expedite incoming goods

· General office administration duties as requested by the Sales Office Manager

The training you will be getting


• L2 Apprenticeship Standard in Customer Service Practitioner

• Course information:

Delivery Method

• Attendance at college will be required one day per week

Apprenticeship session to assist with portfolio building and preparation for End Point Assessment.

What to expect at the end of your apprenticeship

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Number skills, Team working


GCSE or equivalent Maths and English (Grade C / 4 or equivalent/Pass) Essential

Things to consider

Additional training to take place at Loughborough College to develop knowledge, skills and behaviours in accordance to this Apprenticeship. Please ensure you are able to travel before applying. Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About the employer

Founded in 1990, CDL is a specialist distributor of electrical control and automation products and solutions. We provide a portfolio of automation solutions to enable equipment and processes to operate automatically and efficiently.




Unit 1

Fowke Street, Rothley



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Hayley Cousins

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.