As IT Apprentice, you will carry out tasks and support colleagues across the IT and Business Improvement team who are responsible for, including IT support, management of the IT infrastructure, cyber security, technical project management, legal software support, management information and reporting and business process improvement.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage


    £18,000 - £20,000 per annum.

  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    28 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key responsibilities include, but are not limited to the following:

  • Provide day to day IT 1st line technical support to support legal colleagues via a remote Service desk (ticketing system)
  • Provide support in our regional offices for all the local IT hardware platforms to include telephony, laptops, desktops and printers
  • Provide assistance set-up for events and meetings including functionality of digital displays, video conferencing and screen sharing
  • Provide admin support for the maintenance and upkeep of our internal IT systems to ensure they remain compliant and secure
  • Learn our case management system in order to provide 1st line application support to our users
  • Carry out systems configuration and development of the case management systems and/or other legal systems to continually improve the functionality of our systems
  • Carry out data analysis/extraction tasks to help with finding and solving problems as part of our business improvement initiatives
  • Ensure confidentiality and adherence to data protection
  • From time to time, as and when required, the ability to travel and work from different business locations
  • From time to time help with office fit outs and moves, including lifting and shifting of IT equipment, furniture and peripherals

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


  • 25 days holidays plus bank holidays
  • Free parking
  • Office shutdown for Christmas and New Year
  • Hybrid working
  • Fully funded company social events
  • Buy and sell holiday scheme
  • Company pension scheme
  • Enhanced maternity, paternity and adoption leave
  • Commitment to L&D

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Non judgemental


GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

CFG empower people to rebuild their lives after injury, offering highly specialised legal services in serious injury, medical negligence and Court of Protection.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2024