Fire and Security Customer Service Apprentice ACE FIRE & SECURITY LTD

The Customer Service Administrator role engages with and contributes across multiple departments. Building an understanding of our company's operations, processes, and protocols. As a key member of the team, you will rotate across various departments, acquiring valuable experience and a comprehensive understanding of our business functions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, working hours TBC

    Total hours per week: 39

  • Expected duration

    15 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    14 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Key Responsibilities:

Sales Administration:

  • Learn to manage and track customer interactions, leads, opportunities, and sales data using CRM software
  • Understand the end-to-end sales process, from lead generation to after-sales support
  • Familiarise yourself with the order processing system, including creating quotes
  • Sales reports and analyse data to make informed decisions

Service Coordination:

  • Gain an understanding of handling and prioritising service requests from customers
  • Learn to efficiently schedule and dispatch service technicians based on their skills and availability
  • Familiarise yourself with service agreements and maintenance contracts
  • Learn to create and maintain service records, work orders, service reports, and follow-up actions

Installation Coordination:

  • Understand the process of planning and coordinating installations, including resource allocation and timelines
  • Learn effective communication with customers, installation teams, and stakeholders during the installation process
  • Familiarise yourself with quality assurance procedures to ensure installations meet company standards


  • Learn to manage accounts payable (vendor payments) and accounts receivable (customer payments)
  • Familiarise yourself with financial reporting, including profit and loss statements, balance sheets, and cash flow statements

Procurement and Stores:

  • Learn to track and manage inventory levels, reorder points
  • Understand how to establish and maintain relationships with suppliers
  • Familiarise yourself with the process of creating and managing purchase orders for procuring goods and services

The training you will be getting

You will be studying Customer Service Level 2/3 and training will be delivered remotely via Skills for Security. Duration of the apprenticeship will vary between 12-15 months depending on the level. 

As part of the rotation, you will undergo comprehensive on-the-job training, including:

  • Understanding company policies and procedures
  • Job shadowing and mentorship by experienced professionals
  • Participation in relevant training workshops and courses
  • Access to online resources for continuous learning
  • Encouragement to ask questions, seek feedback, and learn through hands-on experience

What to expect at the end of your apprenticeship

Progression within the office setting, Office Manager/Team Leader.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Customer care skills, Attention to detail, Communication skills


GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

Things to consider

This is an apprenticeship, so you would be on an apprentice wage. For further information on apprentice wage, please visit:

About the employer

Established over 30 years, Ace is a security installation, fire safety and maintenance business delivering projects across the UK and internationally. The company is recognised as a Tier 1 supply chain and preferred partner solution, a specialist in its field, with a reputation for impeccable service standards. Its customers are corporate building owners, CAT A and CAT B Fit-Out contractors, Mechanical & Electrical contractors, and Facilities Management Service Providers. Operating a 24/7/365 on-site response, Ace supports site, project and contract managers with initial design, specification, supply, and installation through to on-going maintenance and monitoring of fire and security risk.




Ace Fire & Security Systems Ltd, St. Martins Business Centre, 1 St. Martins Way


MK42 0LF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 May 2024