Business Support Apprenticeship TELSOLUTIONS LTD

Telsolutions are seeking an enthusiastic entrant to join our business and support the team with all aspects of business administration from customer support, service development, financial reporting and marketing.

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Closing date: 12 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 09:00-17:00

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    15 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Telsolutions have built a reputation delivering services and products with a clear consultative approach that resolve concerns at the outset when setting up services. As a small company everyone has to be a team player with a mentality to offer mutual support to others, feed in on project collaboration, innovation, and creativity.

An ability to solve business issues and maintain company records accurately with a mutual understanding of customer and business objectives. Reputation is everything in a small business so the candidate should have an interest in the business, the industry and passion to deliver an amazing experience to customers.


  • Provide support for our worldwide customer base and manage simultaneous customer projects, administration and finance queries.
  • Develop and maintain excellent relationships with our partners and help improve and maintain the highest level of service.
  • Logging and managing projects and issues using appropriate management tools.  Promptly escalate unresolved issues to appropriate internal teams.
  • Deliver positive communications to our internal and external customers updating and managing the company website and social media.
  • Work cross-functionally with Product, support and finance to ensure resolution of customer issues.

The role requires a positive & proactive attitude with excellent customer management skills and an ability to talk to customers on the telephone.

The ability to make decisions and solve problems in a timely manner using their initiative will help greatly and lead to career progression.

The training you will be getting

Business Administrator Level 3 Apprenticeship Standard.

This will include:

City & Guilds combined knowledge and competency-based qualification, Functional Skills Level 2 in English, maths and ICT, Personal Learning and Thinking Skills.

The program is based on end point assessment, with delivery and location of training to be confirmed.

What to expect at the end of your apprenticeship

Permanent post and external training to extend the role. Travel to support the business at trade shows, conferences and exhibitions.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Enthusiasm/Motivation, Reliable, Good time management, High standards


GCSE or equivalent English (Grade Grade 4/C or above) Essential
GCSE or equivalent ICT (Grade Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade Grade 4/C or above) Essential

Things to consider

Smart and business presentable appearance. Impeccable follow-through and commitment to quality customer service. Comfortable in a fast-paced, ever changing environment. Strong oral, written, and interpersonal communication skills. Spreadsheet shills on Excel. Ability to pick up and learn customer support databases. Competency with Microsoft Office 2010 or later Basic knowledge of Microsoft Windows 10 or greater Long periods on the computer Speaking to customers and staff on the phone Smart, presentable business appearance is expect to face customers on video calls or in person. There will be spreadsheets to maintain. Important to understand Excel.

About the employer

Telsolutions industry experience is second to none for providing proactive communication services mainly to local government. We specialise in customer engagement and debt collection services. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector. Our primary aim is to reduce cost, whilst increasing the effectiveness of communications for our clients. Our development of a fully branded, multi-channel approach with insightful messages, reporting and analytics has made our solution a popular choice for local authorities, as well as companies wishing to communicate with their customers across multiple platforms.




89 Greenway Business Park

Roydon Road


CM19 5QE

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kellie Tighe


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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