Customer Service Healthcare Apprentice - Croydon Superdrug

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

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Closing date: 14 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    16 Mar 2024

  • Date posted

    06 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Your role as customer support is at the heart of the team, you will be supporting the Clinical Excellence team with the administration of regulatory, training and customer requirements. This will support the Superdrug 200 pharmacies, around 90 health clinics and Online Doctor Services to ensure that we are providing our customers with the best and most accessible healthcare on the high street. You will work with a very dynamic and innovative team and work in a fast passed environment, to help deliver the 2022 projects for Healthcare at Superdrug. 

Key Responsibilities:

  • Managing the administration of Yellow Fever Vaccination sites including setting up, invoicing, tracking audit completion and annual reviews to support the regulatory requirements of service
  • Investigating and responding to healthcare customer contract including complaints and complements
  • Working with the wider healthcare operations and services team to launch new services and processes
  • Arranging training events for healthcare colleagues to support with services such as COVID-19 vaccination clinics
  • Running, cleansing, and sharing training and compliance reports with the operations team to aid completion
  • Supporting on NHS Pharmacy Contractual Framework requirements such as Patient Feedback questionnaires and Annual Complaints Reports
  • Raising invoices across the Clinical Excellence team 
  • Produce communication for circulation to store colleagues
  • Support store colleagues with Clinical Excellence queries around training, processes and systems
  • Continually seek to identify opportunities to develop administration systems, processes and/or procedures that drive operational efficiencies

The role is based in our stylish, modern and collaborative head office right by East Croydon station.

You will work through a programme of learning with the support of the team and your assessor over a 13 month period, all done on site so no college days. You will get exposure to the workings of a thriving head office and be a crucial part of the Healthcare team, ensuring all customer service and administration tasks are carried out to a high standard.

The training you will be getting

  • You will be competing a level 2 Customer Service Practitioner Apprenticeship at level 2
  • The training will be delivered at your work place and the Assessor will visit you on a monthly basis

What to expect at the end of your apprenticeship

  • Progression to a Administrator or Team Leader within the head office team

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills


GCSE or equivalent English and maths (Grade C/ 4 or above) Essential

About the employer





49 Sydenham Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Gemma Allman


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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