Administration Apprentice ALLIANCE LAW SOLICITORS LTD

We are looking for a customer service administration apprentice to join our close-knit team at Alliance Law Solicitors. You will be assisting with the general smooth running of the office and reception area while completing a Level 2 Customer Service Practitioner Apprenticeship.

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Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 30 hours a week (hours and times to be finalised at interview stage with the employer).

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    04 Mar 2024

  • Date posted

    06 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The main responsibilities of the role will include:

  • General office day to day administration
  • Answering phones
  • Providing refreshments for clients
  • Greeting clients
  • Reception cover
  • Assisting with the post, office photocopying, scanning, filing and archiving duties
  • Dealing with hard copy mail (incoming and outgoing)
  • File storage and recall of files using records management system
  • Filing – hard copy and electronic
  • Matter opening including conflict searches
  • Preparing retainer letters
  • Preparation of opening files
  • Processing data
  • Organising meeting rooms and travel
  • Uploading/downloading documents to/from data sites
  • Preparing electronic bundle
  • General administration duties to support the office
  • Assisting with relocation of office storage, and the setting up of functions
  • Assisting with the general smooth running of the office, ensuring facilities are adequately stocked and all meeting rooms adequately prepped
  • Any ad hoc administration duties when necessary

The training you will be getting

Course information:

During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

Level 2 Customer Service Practitioner Apprenticeship.

This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the work place doing on the job training. The broad purpose of the occupation is to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Duration & start date:

This is a 15 month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end point assessment). Potential career progression opportunities are available upon completion.

What to expect at the end of your apprenticeship

  • Upon completing the apprenticeship there is the possibility of a full-time position and also progression onto a further apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience, Willingness to learn, Working knowledge of Outlook, Ability to use Microsoft Word


GCSE or equivalent English (Grade (A-C or 9-4)) Essential
GCSE or equivalent Maths (Grade (A-C or 9-4)) Essential
A Level or equivalent Various Subjects (at least 3 A-Levels) (Grade (A-C or 9-4)) Desired

About the employer

At Alliance Law Solicitors, based in Leeds, West Yorkshire, we bring over a decade of specialised experience in personal injury and housing disrepair cases. Our qualified team is dedicated to achieving favourable outcomes for our clients, making us a trusted choice in the local community. With a results focused approach, we go beyond legal representation, ensuring our clients' needs are at the forefront of every case. Choose Alliance Law for expertise, dedication, and personalised service.






LS11 5HZ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Leeds City College Apprenticeship Team

0113 284 6464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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