We have an exciting opportunity for anyone wishing to kick-start their career in customer services with a Customer Service Specialist L3 Apprenticeship at the Tamar Bridge. Studying with Achievement Training, you will be able to earn while you learn – becoming a valued member of our workforce in the process.

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Closing date: 15 Apr 2024

Apprenticeship summary

  • Annual wage

    £10,158.72 to £20,048.08

    £7.40 per hour (16-17 years old) £8.49 per hour (18-20 years old) £11.18 per hour (21-22 years old) £11.42 per hour (23 years old+)

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 09:00 - 17:00

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    06 May 2024

  • Date posted

    02 Feb 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Working with the Tamar Crossings Customer Services team to be the first point of contact with the public
  • Daily financial processes including: processing payments for new and established tag accounts, direct debit requests, BACS or standing orders payments and daily reconciliation
  • Dealing with all visitor enquiries arising either face to face, by telephone or using the IT system

The training you will be getting

This is a Level 3 Customer Service Specialist programme run in conjunction with Achievement Training involving:

  • A 15 month apprenticeship comprising of four days work-based learning and training and one day at college per week
  • Extensive on-the-job training with our experienced staff

What to expect at the end of your apprenticeship

  • If successful on the apprenticeship there may be opportunity for future employment and/or progression onto a higher level qualification

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Analytical skills, Team working, Initiative, Communication Skills, Highly Motivated


GCSE or equivalent English & Maths (Grade C/4) Essential

About the employer

Tamar Crossings is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travelling with us every day, we play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.  The Tamar Bridge and Torpoint Ferry are jointly owned by Cornwall Council and Plymouth City Council.  The operation, maintenance and improvement of the crossings are funded through tolls charged. The Torpoint Ferry is the busiest chain ferry crossing in the UK, whilst the Tamar Bridge provides a link on the busy A38 Trunk Road for more than 14 million vehicles a year.  The crossings operate a successful electronic tolling scheme which is used to pay the toll by 60% of vehicles crossing.




Tamar Bridge Office

Pemros Road

St Budeaux


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Macie Thirlby

01752 202266

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.