Customer Service Apprentice ECF LIMITED

As one of the UK’s leading manufacturers of Kitchens, Bedrooms and Bathrooms, ECF is expanding its Internal Sales Department by recruiting a Customer Service Apprentice. At ECF, you will play a pivotal part in helping the business grow and develop. The role includes reception calls, meet and greet, customer service and office administration.

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Closing date: 08 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Working hours are 8am to 5pm Monday to Thursday with 45min lunch and 8am to 2pm on a Friday.

    Total hours per week: 39.0

  • Expected duration

    15 Months

  • Possible start date

    29 Mar 2024

  • Date posted

    06 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Tasks the successful candidate will be trained to complete will include:

  • Reception calls and meet and greet
  • Customer service
  • Office administration
  • Component orders

The training you will be getting

The successful candidate will complete a Level 2 Customer Service apprenticeship standard:

  • Level 1 Functional Skills in maths
  • Level 1 Functional Skills in English
  • Knowledge-based off-the-job training will take place during the 15 months of the apprenticeship
  • Any other duties which may be required from time to time, as discussed and agreed with the Line Manager

What to expect at the end of your apprenticeship

If the apprenticeship is successful, the right candidate will progress and develop within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Due to the location of our offices own transport is essential.

About the employer

East Coast Fittings Limited (ECF) located in Rearsby, Leicestershire began life in 1980 and has grown to be a leading trade only distributer to the Kitchen, Bedroom and Bathroom market. ECF’s 130,000 square foot premises houses two complete manufacturing production units, warehousing, transport, administration and for the local tradesperson – a trade counter. The location also features a Design and Marketing Suite which includes displays of products, meeting rooms, and IT solutions that can take room dimensions and showcase the different designs and colours possible. This facility is made available to ECF trade customers for use with their own customers.




Auster House Gaddesby Lane Rearsby




Mark Ball

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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