Apprentice Service Support Administrator PROAV LIMITED

Service Support Administrator to provide centralised internal administration support to Service Quality Manager and Service Support Team. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

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Closing date: 13 May 2024

Apprenticeship summary

  • Annual wage


    Potential for wage increase up to £21,000 per year.

  • Working week

    Monday - Friday, 08:30-17:30

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    20 May 2024

  • Date posted

    31 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Providing assistance to SQM and Service Support Team
  • Daily reporting for Client Accounts
  • Assisting with and preparing reports that may be required
  • Contract Administration onto CRM
  • Preventative Maintenance Paperwork creation
  • Post-Preventative Maintenance Paperwork updates
  • Rate Card Administration onto CRM
  • Small Quotations for additional engineering services
  • Quote follow-ups and handovers

The training you will be getting

Training delivered by Weir Training:

The candidate will complete a Level 3 Business Administrator apprenticeship within the agreed subject for the vacancy. This may include a BTEC Diploma and End Point Assessment. It may also include Functional Skills in Maths and English.

Training delivered by Employer:

In addition to the above, proAV will provide ongoing training to support the Apprentice to develop within the role. At the start of employment, we complete an induction day where all of the necessary information will be shared with you.

What to expect at the end of your apprenticeship

As we are recruiting at a more junior level than we would normally for this role, the first step would be to go from an Apprentice to a Service Support Administrator.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Initiative, Reliability, Enthusiasm, Ambition


GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

About the employer

proAV are a leading global audio-visual integrator, providing AV and event services across multiple client partnerships globally.




Woodbrook House

Crabtree Office Village

Eversley Way

TW20 8RY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Weir Training Ltd


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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