Medical Secretary / Receptionist Apprentice Weaver Vale Practice
This is an exciting opportunity if you are interested in developing skills and experience as a Medical Secretary. The successful candidate will be providing secretarial support to the staff and acting as a point of contact for patients at Weaver Vale Practice within Hallwood Health Centre (Runcorn).
Closing date: 22 Feb 2024
£10,296.00 to £20,319.00
Based on a weekly wage of £198 per week at £5.28 per hour.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).Minimum Wage Rates
Total hours per week: 37.5
Possible start date
25 Mar 2024
31 Jan 2024
Level 3 (A level)
What you will do in your working day
- Provide general secretarial support to the practice manager, doctors and health professionals involving word processing and audio typing skills.
- Provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
- Receive, assist and direct patients in accessing the appropriate service or healthcare in a professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
- Provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- Assist the practice manager with all clerical and administrative duties.
- Make appointments, bookings and admissions as required in relation to referrals.
- Liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
- Establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- Retrieve medical records and assist the completion of medical/insurance records.
- Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- Maintain the computer clinic system in an accurate and secure manner, including keeping referral templates up to date.
- Receive and dispatch mail and maintain a pending system.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Respond to all general enquiries and requests for assistance from patients and other visitors.
- Maintain generic email box and appropriately sign post to correct recipient.
- Receive and make calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Maintain skills using patient appointment system.
- Ensure that correct systems are in place for data capture for enhanced services including data searches.
- Adhere to confidentiality policy at all times.
- Supplies management - in liaison with the Deputy Practice Manager, maintain adequate supplies of office stationery.
- Communicate effectively, promptly and appropriately with patients and team members.
- Modify method of communication with patients to suit the situation, recognise problems/barriers and take action or seek help at an early stage when they arise.
- Contribute to and take notes for staff meetings.
- Contribute to the implementation of services by applying practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Prioritise own work and work effectively with others to prioritise team and practice workload.
Postscript: The post holder may be required to undertake other related duties not specifically mentioned above. Any changes to this role specification will be made in consultation with the post holder.
The training you will be getting
Business Administrator, Level 3.
Fortnightly attendance at Riverside College, Widnes.
Personal/Professional development - the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Undertake training needed to ensure competencies for delivering all responsibilities.
- Attend and contribute to in-house training events.
- Undertake regular mandatory training.
What to expect at the end of your apprenticeship
There may be an opportunity to continue with the company and to apply for other roles for successful candidates.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
Weaver Vale Practice
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
0151 257 2800
Level 3 (A level)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.