Customer Quality Technician Apprentice (Level 2) SEVERN TRENT PLC

Apprenticeship Programmes are a great way to earn and learn! This apprenticeship will provide wide ranging information about the Company, while explaining the procedures associated with Water Quality testing.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Mar 2024

Apprenticeship summary

  • Annual wage


    *25 days holiday + bank holidays (ability to buy/sell) *Annual bonus up to £1,500 (subject to eligibility) *Leading pension scheme *Annual salary increase whilst on programme *Salary increase when you move into your first job & more!

  • Working week

    A typical working week is usually Mon-Fri 8am-4pm or 9am-5pm, with one of these days being a study day (which could be at college or online depending on your training provider).

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    29 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day


Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Services Quality Technician Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. Entering an apprenticeship scheme with us involves working towards the role of a fully-fledged professional, earning a salary, whilst also being able to maintain a sense of academic achievement. At Severn Trent we provide the perfect mix between practical experience and a formal qualification, enabling our apprentices to make a real lasting difference to our customers and communities, not just for now, but far into the future.

You’ll be supported every step of the way, by your line manager and mentor.

In this exciting role, you and your team will be customer facing and responsible for collecting samples from customer’s properties for analysis at our laboratories. You will learn about quality control including equipment calibration and proficiency testing and will also be responsible for maintenance checks. As the role will require moving between locations, you will need to be able to drive.

Your focus in this role will be to provide a high-quality service to customers. Your actions will influence the customer experience and their satisfaction with Severn Trent. Whilst making sure you provide services in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. You will also be sampling at service reservoirs, and water treatment works each day.


  • To provide wide ranging information about the company, while explaining the procedures associated with Water Quality testing.
  • To work as a team, across different functions.
  • About regulations and how you work within this.
  • Range of questioning skills, including listening, and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.

The training you will be getting

Within our Water, Quality and Environment team you will complete the Level 2 Customer Service Practitioner Apprenticeship standard, allowing you to develop the skills & experience required to become an expert. You’ll combine on-the-job learning with formal, nationally recognised development training. A Personal Development Plan will help drive your career progression, set, agreed & regularly reviewed with your line manager.

What to expect at the end of your apprenticeship

By the end of this programme, you will take up a role as a quality technician, where you will be able to put your skills to action.

Availability for roles across the region, we operate from six bases. There is a requirement to work a shift pattern, involving critical shifts and standby.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade Grade 4 or above) Desired

Things to consider

* Start date of Mon 2nd Sep is approximate and subject to change dependant on role * Face to face assessments will run from 7th May – 27th June * You will need to have a full UK Driving licence & access to your own vehicle when starting your apprenticeship, with 18 months driving experience * You will need to be 18 by the time you start this role

About the employer

Join our family, we know you'll love it We’re a growing team of over 8,500 people - with a purpose to deliver one of life’s essentials and whilst doing so thriving in our unique culture and making a lasting difference to our planet, society, and careers. If you do more because you care, we’d love to talk to you. There really is something for everyone here. We want to tap into different perspectives and fresh approaches. Finding diverse talent can bring new ways of thinking to the business. At Severn Trent there's a wonderful world full of opportunities. From operational to technology, finance to project management. No matter what your path so far, there's something for everyone.




Ledbury Road

GL20 6AA


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link within this advert to apply! This will bring you to the role on our website, where you can then click 'Apply Now' and start your Application. This includes an application form and online assessments. If you pass the required online assessments, you'll find out after applications close if we're able to invite you to an online assessment centre which will be face to face over 7th May to 27th June

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Mar 2024