Customer Service Apprentice WINDOW CHARM & BLIND SERVICE

This organisation was established in 1989 and has seen considerable growth since and now has a staff of 17. The vacancy is based in the S8 area of Sheffield

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Closing date: 29 Feb 2024

Apprenticeship summary

  • Annual wage

    £8,236.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00 - 4.00am. 1 hour lunch.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    04 Mar 2024

  • Date posted

    29 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000226066

  • Positions

    2 available

What you will do in your working day

  • Take ownership from first contact to fulfilling the promise
  • Maintain a customer database to manage and process potential customers orders
  • Contact commercial clients in schools, offices and hospitals to see if they would find the MC products of interest’ as we do contact contractors, hotels etc
  • Using email through Outlook to support potential and existing clients
  • Using the Excel spreadsheet to log calls
  • Liaise with internal departments to process orders
  • Deal with external customers queries

The training you will be getting

  • You will be working towards a level 2 Customer Service Practitioner Apprenticeship Standard
  • Training will be one day a week 
  • Training centre is located at CDC Training, cricket inn road, manor lane, Sheffield, S2 1TR

What to expect at the end of your apprenticeship

  • Opportunity to move into a full time posiiton upon completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English + Maths (Grade 4/C) Desired

About the employer

Windowcharm. The home of beautiful window furnishings for commercial interiorisation. Why us? because we care, and our phenomenal team will carry your project through from concept to completion, right from our head office and factory in Sheffield.

Employer

WINDOW CHARM & BLIND SERVICE

Address

BROOK WORKS

KENT ROAD

SHEFFIELD

S8 9RN

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Training

Training provider

SHEFFIELD CITY COUNCIL

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Tariq Ali

Tariq.Ali2@Sheffield.gov.uk

07717201012

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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