Customer Service Co-ordinator Apprentice EDGE DPM LIMITED

This role will be based in a busy Rugby office that supports care homes, hotels and business and industry sectors with their food service and laundry equipment requirements. The suitable candidate will provide administrative support to our service department through undertaking a range of tasks which require general skills and knowledge.

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Closing date: 01 Apr 2024

Apprenticeship summary

  • Annual wage


    £17,000 - £19,000 depending on prior experience and qualifications.

  • Working week

    Monday - Friday (Times to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    02 Apr 2024

  • Date posted

    05 Feb 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • A friendly and confident telephone manner
  • Ability to operate administrative systems and procedures within the team that specifically supports the operation of the department
  • Confident to ask questions and learn within the role
  • Take ownership of the job process from call to completion
  • Data Entry and logging of incoming calls
  • To receive, sort and distribute incoming and outgoing mail
  • To send out routine communications, issue reminders and follow up responses
  • To provide a frontline customer response service and resolve basic queries
  • To undertake a range of tasks specific to the service area, prioritising them in accordance with their importance and working within approved procedures
  • To collate, record, store and retrieve data and information as required

The training you will be getting

  • Level 2 Customer Service 
  • Weekly day realease at CW Chamber Training 

What to expect at the end of your apprenticeship

The succesful candidate could be offered a permanent postion at this ever growing successful company.  

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Edge DPM specialises in the supply, design, maintenance & installation of commercial catering & laundry equipment. The after sales support is a key part of offering to the care sector and hospitality industries and something Edge are very proud of.




Unit 6 Iquarter

Allerton Road


CV23 0PA

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sharon Stevens


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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