Property Service Specialist Administrator Apprentice FIRSTPORT LIMITED

Opportunity to work for one of the UKs leading people first property management companies. The role is to provide timely, expert advice to our customers through all communication channels. Progression pathway in place that could lead to a role as a Property Manager. Competitive £18k starting salary with increments in pay to £19k at 9 month stage.

Sign in to apply

Closing date: 09 Mar 2024

Apprenticeship summary

  • Annual wage

    £18,000.00

    Probation period of 6 months in place. Regular reviews with line manager. Pay increments throughout apprenticeship with pay increasing to £19,000 at the 9 month stage.

  • Working week

    Monday to Friday, 9.00am to 5.30pm, with 1 hour lunch.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Apr 2024

  • Date posted

    30 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000225623

  • Positions

    6 available

What you will do in your working day

As a Property Service Specialist, you will contribute to our vision of being the UKs leading People First property Manager by delivering a seamless experience whereby customers can effortlessly connect with us through a channel of their choice and expect a First Contact Resolution.

The purpose of this role is to:

  • Provide timely, expert advice to our customers through all communication channels – calls, emails, whats app, web chat etc in line with our company values;
  • Provide professional, helpful and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards; 

This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager.

Main Responsibilities

  • Professional handling of all inbound customer contact to achieve a first contact resolution wherever possible;
  • Own customer queries through to completion ensuring a seamless hand-off, where this is not possible;
  • Closely liaise with, update and support our Property Managers in order to ensure customer and development issues deliver resolutions promptly, with courteous and helpful responses provided to customers and colleagues.
  • Ensure all customer and colleague interactions are managed in accordance with service level targets and quality standards.
  • Closely liaise with Contractors and Suppliers ensuring any open dialogue is maintained, complete information is provided, and all correspondence and queries are responded to appropriately;
  • Accurate categorisation of all contact to enable the delivery of insights to understand friction points and opportunities for service improvements;
  • Communicate with teams, updating on a regular basis with important information on live events in order to successfully support customer queries
  • Raise maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries;
  • Ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas;
  • Manage and document customer requests efficiently for the supply of keys, fobs and permits;
  • Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy
  • Ensure all customer information is handled confidentially and in line with GDPR

The training you will be getting

  • Business Administration Level 3 upon completion of the apprenticeship.

Other training including:

  • Soft Skills
  • Customer Service
  • Safeguarding
  • Prevent
  • Training to take place at Training Providers training venue in Birmingham City Centre (short walk from FirstPort office) once a month.
  • Weekly training on and off the job (minimum 6 hours per week of CPD) to take place at FirstPort.

What to expect at the end of your apprenticeship

Progression pathway in place.

This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Resilient, Ability to work with autonomy

Qualifications

GCSE or equivalent English and Maths (Grade A*-C or 4-9) Essential

Things to consider

First Port Values: Our Values Trust – We keep our promises. We are open and honest. Respect – We seek an inclusive environment which promotes empathy and care for each other. Integrity – We have strong moral principles. We do as we say. Innovation – We welcome change as a way to nurture a growth mindset. Delivery – We work together to deliver the most effective solution in a timely manner.

About the employer

We are the UK’s leading residential property management specialists, catering to the needs of customers’ homes across England, Wales and Scotland. As trusted residential property managers, our goal is to make the lives of our customers and clients easier by providing property maintenance services that go beyond just bricks and mortar. We strive to make our customers’ buildings places they are proud to call home. Let us be your first port of call for a UK property management company that offers reliable and efficient services to ensure that your development is expertly maintained.

Employer

FIRSTPORT LIMITED

Address

154-155 Great Charles Street

2nd Floor

Birmingham

B3 3LP

You must have JavaScript enabled to view a map of the location


Training

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Adrian Hunt

ahunt@protocolgroup.co.uk

01212362634

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.