Apprentice Business Administrator/ Medical Receptionist QUEENS ROAD SURGERY
Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
Closing date: 18 Mar 2024
£8.69 per hour
Total hours per week: 37.5
Possible start date
26 Mar 2024
24 Jan 2024
Level 3 (A level)
What you will do in your working day
- Ensure patients are informed if a clinician is running late or called out
- Ensure urgent extras are monitored with appropriate guidance.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same
- Explain practice arrangements and requirements for new and temporary patients
- Accept registration forms from prospective patients ensuring adherence to practice policies
- Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
- Enter requests for home visits including all relevant information.
- Deal efficiently with emergency situations
- Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies
- Keep reception areas clean and tidy
- Handle specimens as per practice protocol
- Management of appointment system
- Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
- Book appointments accurately and appropriately.
- Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
The training you will be getting
- Business Administation level 3
- End-Point Assessment (EPA)
- In house training
What to expect at the end of your apprenticeship
- Permanent position within the surgery
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade C/4 or above) Essential
Things to consider
About the employer
QUEENS ROAD SURGERY
WOODSPEEN TRAINING LIMITED
Adjustments for experience
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Level 3 (A level)
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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