Apprentice Business Administrator/ Medical Receptionist QUEENS ROAD SURGERY

Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.

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Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage


    £8.69 per hour

  • Working week

    Monday, Wednesday and Friday 8am to 5pm. Tuesday and Thursday 8am to 8pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    26 Mar 2024

  • Date posted

    24 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Ensure patients are informed if a clinician is running late or called out
  • Ensure urgent extras are monitored with appropriate guidance.
    Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same
  • Explain practice arrangements and requirements for new and temporary patients
  • Accept registration forms from prospective patients ensuring adherence to practice policies
  • Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
  • Enter requests for home visits including all relevant information.
  • Deal efficiently with emergency situations
  • Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies
  • Keep reception areas clean and tidy
  • Handle specimens as per practice protocol
  • Management of appointment system
  • Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments
  • Book appointments accurately and appropriately.
  • Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.
  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The training you will be getting

  • Business Administation level 3
  • End-Point Assessment (EPA)
  • In house training 

What to expect at the end of your apprenticeship

  • Permanent position within the surgery 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

Minimum of 6 months work experience in a paid or voluntary capacity. Experience of working directly with members of the public in a busy customer service environment. Knowledge of working in an administrative office environment. Experience of working as part of a team.

About the employer

Our dedicated team are here to treat any minor ailments that may occur, as well as providing specialist management of long term conditions in clinics covering a wide range of health care issues. The technology also means that you can now do a lot of things from the comfort of your home, such as order a repeat prescription or cancel an appointment.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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