Apprentice Customer Service Representative and Mortgage Administrator Spolton Mortgages

Spolton Mortgages is looking for an Apprentice Customer Service Representative and Mortgage Administrator to join their team. This is an excellent opportunity for the right candidate. The company is well-known for providing outstanding customer service and is highly successful in the mortgage advice industry.

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Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage

    £9,609.60 to £18,964.40

    The company offers a competitive salary package that allows for salary progression.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    9.00am to 5.00pm Monday, Tuesday, Thursday, and Friday. 10.00am to 3.00pm on Saturday.

    Total hours per week: 35

  • Expected duration

    21 Months

  • Possible start date

    15 Apr 2024

  • Date posted

    23 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties will include, but will not be limited to:

  • Regular contact with, lenders, solicitors, brokers and clients
  • Proactively progressing mortgage and insurance applications
  • Dealing with incoming calls and emails
  • Booking appointments
  • Managing Social Media Accounts

The training you will be getting

  • The successful candidate will work towards achieving their Apprenticeship Standard in Business Administrator Level 3.
  • The programme is mainly work-based, with the requirement of College attendance once a month. 
  • The candidate will receive support and guidance from a dedicated work-based trainer throughout the apprenticeship. The candidate will complete all learning at their place of employment or College, within their contracted working hours.

Course outline:

What to expect at the end of your apprenticeship

Joining initially as an Apprentice Customer Service Representative and Mortgage Administrator, after successful completion of the Level 3 Business Administration Apprenticeship there’s the opportunity to enrol for professional qualifications that will allow for future career progression into office management, paraplanning and mortgage adviser roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working


GCSE or equivalent Maths & English (Grade A*/9 – C/4) Desired

About the employer

As a local, family-run mortgage company, our family values are what drive our company. We believe in building enduring relationships with our customers. Our goal is to simplify mortgages with straightforward, honest advice for you and your family. Before starting Spolton Mortgages, we were both working as Bank Managers for Lloyds Bank. We decided to start our own mortgage advice business where we place our skills, knowledge, experience, and family values to work.


Spolton Mortgages


6 Mill House

Carre Street


NG34 7TW

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ruby Rutherford

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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