Customer Specialist Apprentice HEATH ELECTRICAL SERVICES MK LIMITED

The role of a Customer Specialist Apprentice at Heath Electrical means your core responsibility will be to provide a high-quality service to customers and colleagues which will be delivered from our Head Office in Milton Keynes.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Mar 2024

Apprenticeship summary

  • Annual wage

    £16,500.00

  • Working week

    Monday - Friday: 9:00am - 5:00pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    23 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000224831

  • Positions

    1 available

What you will do in your working day

At Heath Electrical we are proud of our story and how we have become what we are today. After being open for 8 years, we have hired 27 staff, trained 9 apprentices, and welcomed 5 babies into the family, it's a fantastic story! 
These may be one-off or routine contacts and include dealing with: 

  • Orders. 
  • Payments. 
  • Offering advice, guidance and support. 
  • Meet-and-greeting. 
  • Sales. 
  • Fixing problems. 
  • Aftercare. 
  • Service recovery. 
  • Gaining insight through measuring customer satisfaction. 

You may be the first point of contact and work in different departments within the Heath Electrical Services Head Office. 

Your actions will influence the customer experience and their satisfaction with Heath Electrical Services organisation. You will demonstrate excellent customer service skills and behaviours and develop your product and/or service knowledge when speaking to or meeting customers. 

You will provide services in line with the organisation's customer service standards and strategy. 

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text, and social media. 

Qualities and skills we are looking for: 

  • Can use word packages (basic to intermediate level). 
    Effective communication skills, both verbal and written. 
  • Ability to stay calm under pressure.  
  • Takes pride in their work & puts customers at the forefront of everything they do. 
  • Quick to learn. 
  • Attention to detail. 
  • Able to work as part of a team environment. 
  • Can build effective working relationships across the business. 
  • An interest in a Customer Service role. 
  • Punctual. 
  • Reliable. 
  • Presentable. 
  • Confident on the phone. 
  • Great Communication skills. 
  • Great attention to detail. 
  • Organisation skills. 
  • Customer care skills. 
  • Problem solving skills. 
  • Administrative skills. 
  • Initiative. 

Why choose us? We offer fantastic benefits to all our employees: 

  • Quarterly team-building activities. 
  • Supportive team environment. 
  • On-site Gym. 
  • Assistance with further training. 
  • Enrolment in our company pension scheme. 
  • Career development planning.  

The training you will be getting

You will be working towards the Level 2 Customer Service Practitioners apprenticeship.

You will be required to attend our Bletchley Campus and will receive face to face visits from your college workplace trainer. In addition, you will receive support from your mentor at Heath Electrical Services throughout the duration of your training and apprenticeship.

What to expect at the end of your apprenticeship

On successful completion of your apprenticeship, you will be offered a full-time position with the option to develop your career with Heath Electrical Services.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Problem solving skills

Qualifications

GCSE or equivalent English and Maths (Grade 4-9) Essential

About the employer

Heath Electrical Services is a family run business with over 80 years of combined electrical experience. The team are NICEIC approved contractors, being assessed on a regular basis to ensure they are competent and capable of meeting the relevant technical and safety standards. Heath Electrical have a focused office team based in Milton Keynes, who are there to provide guidance and support to their broad range of customers.

Employer

HEATH ELECTRICAL SERVICES MK LIMITED

Address

Unit 5, Deltic Trade Park, Deltic Avenue, Rooksley

Milton Keynes

MK13 8LD

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Training

Training provider

MILTON KEYNES COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Mar 2024