Apprentice - Travel Ledger Administrator HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Earn while you learn with our award winning training team.
An exciting opportunity to join our travel ledger team within our Finance Department based on our head office in Sunderland.
The role encompasses working within a team involved in the financial transactional processing and audit of customer holiday bookings. Reviewing the trade ledgers and ensuring bookings and accounting records are accurate and associated reporting has financial integrity while managing risk on travel bookings in line with group policies.

Key Responsibilities

  • Identify & correct incorrect holiday bookings & drive root cause improvements.
  • Manage the risk on travel bookings and ensuring branches and travel partner adhere to company policies.
  • Comply with the department and business policies associated with the Travel ledger role.
  • Gain full understanding of the different trading divisions within the group and their working practices.

Competencies Required

  • Target focussed with the ability to meet challenging but realistic targets.
  • Ability to work as part of a team, prioritising workload using effective time management skills
  • Problem solving skills in order to offer solutions
  • Capable of demonstrating excellent levels of attention to deal
  • Excellent communication skills, high standard of literacy and email etiquette
  • Able to work under pressure
  • Understanding of Hays Travel values and success measures, and how their role contributes and impacts this
  • Commitment to own learning and taking responsibility for self-development and seeking opportunities to learn

Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry


GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.




Gilbridge House

Keel Square



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024