Apprentice - Independence Group Finance Assistant HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Earn while you learn with our award winning training team  
This is an exciting apprenticeship opportunity within our purchasing team, based in our Head Office in Sunderland.
This is an excellent prospect for a candidate looking for a role in a finance environment and a chance to gain new skills. The role will consist of processing and paying of supplier invoices and ledger management. The Independence Group Finance team is responsible for a wide variety of operational finance and risk management including the paying commission and collecting fees from all IG Members, Personal Travel Consultant’s, and homeworkers. Claiming any additional commission due from tour operators and collecting funds due to the company for marketing projects.  We deal with people inside and outside of the Hays Travel Group. you will support the finance team by completing daily tasks and helping out where required.

Key Responsibilities

  • Daily task e.g. applying for ABTA numbers, logging claims, credit checks, staff incentive queries, banking queries.
  • Complete due diligence checks on new member applications
  • Assisting with overrides & incentives process
  • Assisting with monthly commission calculations & payments
  • Daily Smile Card Upload
  • Matching payments and making payments on the banking system
  • Learn how to answer finance queries received from other areas of the business
  • Monthly recharge invoices for IG members
  • Create & process monthly direct debit collections
  • Answer incoming phone calls and emails providing excellent customer service
  • Daily checks on reports received from Experian, basic accounting tasks, order Stationery, prepare daily post & collect daily post
  • Continuously deliver the highest level of satisfaction and customer service to both internal and external contacts

Competencies Required

  • Capable of demonstrating a strong attention to detail
  • Ability to prioritise workload and work to deadlines of self and others
  • Positive attitude with a commitment to providing a safe environment for people to work in
  • Promote and maintain the profile of health & safety
  • Proactive and self motivated with a hands on approach
  • Ability to communicate and influence at all levels within the organisation

Technical Skills Required

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File management skills
  • Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry


GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.




Gilbridge House

Keel Square



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024