Apprentice - Retail Support HAYS TRAVEL LIMITED

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the-job experience, you’ll also get a salary at the end of every month! Earn while you learn with our award winning training team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    22 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We have an exciting apprenticeship opportunity to become part of our fantastic Retail Support Team.
The team is currently made up of 10 staff, who work closely together alongside the Retail Sales Director, in a fast paced environment, working to deadlines. The purpose of this role is to assist with the day to day operations of the Retail Sales division, providing effective support and advice, driving sales to ensure overall profitability is maximised.

This role will see you motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries.

Key Responsibilities:

  • Provide telephone and online support to the retail branches
  • Liaising with Branch Managers and Retail Sales Managers
  • Motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries

Competencies Required:

  • Deliver exceptional customer service to all people, including Retail & Head Office staff at all levels
  • Excellent organisation and time management skills, working to deadlines
  • Computer and administration skills including Word and Excel Excellent attention to detail and high levels of accuracy
  • Ability to handle complaints and complex situations
  • Enthusiastic and proactive approach to working as part of a team, from Apprentice to Director level
  • Excellent verbal and written communication skills
  • Ability to liaise with staff at all levels including Senior Managers & Directors
  • Effective motivational skills and the ability to remain positive and professional at all times
  • Commitment to contribute to the growth of the business and the development of the team
  • Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard

Technical Skills Required:

  • Basic knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
  • Strong attention to detail and accuracy skills
  • File Management Skills
  • Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship.

Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

  • You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

  • We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional Level

Requirements and prospects

Desired skills and personal qualities

Communication skills, Passion for Travel industry


GCSE or equivalent GCSE (Grade 4 - 9) Essential

About the employer

Our head office is home to over 500 employees and is the hub of our activity.




Gilbridge House

Keel Square



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 May 2024