Apprentice Customer Service Advisor WINDOW CHARM & BLIND SERVICE

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

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Closing date: 30 Mar 2024

Apprenticeship summary

  • Annual wage

    £9,609.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    4 days working in our office 9.00am - 4.00pm – or can be flexible with these hours and one day completing college work either in our office or on the college site.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    07 Apr 2024

  • Date posted

    18 Jan 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000224035

  • Positions

    2 available

What you will do in your working day

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

  • Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  
  • You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.   
  • Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

The training you will be getting

  • You will be enrolled at Rotherham College; giving you the training and support you need to become an all-rounded and qualified Customer Service Practitioner. You would have regular tutor sessions and constant access to support.
  • You will undertake The Level 2 Customer Service Practitioner apprenticeship standard. 
  • You will also undertake Functional Skills in maths and English if required.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

What to expect at the end of your apprenticeship

We would hope that the apprentice would like to stay with us and progress in their career.  We would also welcome the apprentice continuing to study and complete other courses they may wish to do.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Logical, Team working, Initiative, Ability to prioritise workload, Friendly and approachable, A great attitude to learning

Qualifications

GCSE or equivalent Maths & English (Grade A*-C (4-9)) Desired

About the employer

With over 40 Years Trading under the Windowcharm Umbrella, as established in 1975 by Leonard Ronald Warrilow, Windowcharm has an unbroken history of serving the commercial sector with high quality window furnishings, coupled with personal service that has brought the company into the position that it is today. Windowcharm are pleased to be able to provide a complete range of window furnishings including Verticals, Rollers, Venetians, Blackouts, Canopies & Awnings, Cubicle Rails & Tracks, Security Shutters & Grilles, Fly Screens, Window Films, Secondary Glazing etc. We are also able to offer much more specialist window furnishings such as encased blinds, laser blinds, and anti-ligature products, services and testing.And it's not only blinds. We also offer other Commercial Interiorization including Storage Equipment, Racking, Partitions, Health & Safety and Environmental Products, and Materials Handling.

Employer

WINDOW CHARM & BLIND SERVICE

Address

BROOK WORKS

KENT ROAD

SHEFFIELD

S8 9RN

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Training

Training provider

RNN GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lorraine

lorraine.savage@rnngroup.ac.uk

07713319356

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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