Customer Service Specialist Apprenticeship GARMIN (EUROPE) LIMITED

This exciting role is based in our busy call centre, providing technical advice. You will be responsible for answering telephone, live-chat and email enquiries from Garmin Europe consumers and providing excellent quality advice to our customers on Garmin products.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday - Friday, between 08:30 - 17:30.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 May 2024

  • Date posted

    18 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000223983

  • Positions

    1 available

What you will do in your working day

  • Responsibilities include investigating customer’s problems and providing good quality, accurate and factual replies, escalating customer queries as required
  • Promoting clear communications between Garmin Europe and its customers
  • We are looking for a candidate who is flexible and self-motivated, with a strong attention to detail

The training you will be getting

  • The qualification you will be working towards is the Level 3 Customer Service Specialist Apprenticeship
  • The training will be a combination of work based at the Garmin Europe offices in Totton, as well as at Brockenhurst College, situated in the New Forest

What to expect at the end of your apprenticeship

  • There are progression routes into other areas, including Sales, Marketing, Order Management, IT and more

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience, An interest in technology

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

With more than 19,000 associates in 80 offices around the world, Garmin bring GPS navigation and wearable technology to the automotive, aviation, marine, outdoor and fitness markets. Garmin is one of the biggest names in fitness tracking with consistently high performing wearables.

Employer

GARMIN (EUROPE) LIMITED

Address

Liberty House

Hounsdown Business Park

Southampton

SO40 9LR

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Training

Training provider

BROCKENHURST COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lucie Shuckford

Careers.ge@garmin.com

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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