Apprentice Customer Service Advisor GRAY'S LOCKSMITHS LTD

We are a fun family run business that was established in 1987 with a growing team of 12 people dealing with the fascinating world of Locks and security.

Sign in to apply

Closing date: 18 Mar 2024

Apprenticeship summary

  • Annual wage


    Holiday entitlement - 28 Days including Bank Holidays

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8.30am-5.00pm with a 30 min lunch

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    19 Mar 2024

  • Date posted

    25 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

· First point of contact for customers via phone presenting a confident and kind manner.

· Answer emails to promptly resolve queries while keeping relevant parties informed.

· Occasional interaction with customers face to face.

· Book in jobs and diary management for our 6 locksmith engineers.

· General admin office duties

The training you will be getting

Customer Service Practitioner Level 2 -


What to expect at the end of your apprenticeship

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade 9-3/ A*-D) Essential

Things to consider

SKILLS REQUIRED: Examples: Excellent communication skills (written and oral), Strong IT skills, Effective time management (Planning & Organising), Problem solving & analytical skills, Willingness to learn new skills and adapt to change

About the employer

With our local locksmith service, we always strive to stay ahead of all the latest trends and developments so we’re able to offer the most up to date solution to our client’s security requirements. Having seen first hand the many methods of entry used by criminals, we have used our years of experience to develop a range of preventative measures to stop such attacks.




Grays Locksmiths Ltd

8-10 Nuthall



You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.