L2 People Team Apprentice with The Seckford Foundation THE SECKFORD FOUNDATION

To provide administrative support to the People Team. Working closely with the Recruitment Officer, People Adviser and Head of People. This role is an excellent introduction into supporting the People of our organisation.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, Start and finish times will be agreed with successful candidate.

    Total hours per week: 35.00

  • Expected duration

    15 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    25 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Job Purpose:

  • To provide a comprehensive, accurate and confidential administrative support to the People Team by effectively conducting its administrative duties and activities

Key Responsibilities:

Act as the first port of call for all enquires whether they are face-to-face, via telephone or by email; try to resolve queries/enquiries for your assigned business area before re-directing if appropriate:

  • Own and manage the People Team Inbox, responding to or actioning/referring all queries on a daily basis; take ownership for seeing matters through to their conclusion 
  • Provide support to the People Team on all administrative functions and support the maintaining of the People Files and People System
  • Maintain an accurate suite of People documents for your business area, including all template letters, contracts and policies to ensure efficiency in processes; maintaining high standards of accuracy and consistency in line with the branding of each part of the Foundation
  • Appreciate the importance of, and methodically ensure that appropriate audit trails are maintained for all transactions
  • Maintain accurate and up to date records on the People system; run and prepare reports where requested
  • Maintain employee files and records (both hardcopy and electronic) ensuring confidentiality and data protection / GDPR legislation is fully complied with
  • Work closely with the Recruitment Officer & People Adviser on general administrative duties, providing assistance as required, including occasional project/research tasks
  • Ensure that all filing is maintained regularly, to ensure that files always hold the most up to date paperwork to hand for anybody needing to access these
  • Process all invoices for payment, as well as deal with discrepancies in a timely manner
  • Provide administrative support to the Head of People and People Adviser on various employee relations matters as they arise; this may include but may not be limited to note-taking, preparation of documentation, production of variation letters for sign-off preparation of files and paperwork for meetings and hearings.
  • Supporting the Recruitment Officer with the pre employment checks, interviewing scheduling and contacting candidates
  • This job description is not exhaustive, and it is expected that the post-holder will be flexible in their approach, and undertake any reasonable duties as requested

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional skills in maths and English if required

What to expect at the end of your apprenticeship

  • To be confirmed by employer 

Requirements and prospects

Desired skills and personal qualities

Excellent Customer Service, Good Attention to detail, Good IT Skills


GCSE or equivalent Maths (Grade 3) Essential
GCSE or equivalent English (Grade 3) Essential

Things to consider

This role will be joining at an exciting time, as the People Team are reviewing all policies and procedures. They will be joining an experienced team and will have the opportunity to gain a wealth of knowledge from the team in the field of Human Resources. Not Suitable for School Leaver – as February 2024 start Due to location driving licence and access to a car or to live locally to Woodbridge.

About the employer

Seckford Foundation’s people are at the centre of everything we do, to support and deliver the best possible education to our students, care to our residents of Seckford Care and to be one of the best local theatres in Suffolk. To further embed and build on this ethos we are moving away from the traditional HR function and developing a people focused department, to work with and empower colleagues to reach their full potential, across all aspects of the Foundation. There is a warm, welcoming atmosphere within our department that underpins our culture as an organisation. Teamwork is at the heart of everything we do and by working together with our colleagues in other departments, we aim to provide the very best opportunities for all our students and staff. The Seckford Foundation is one of Suffolk’s oldest charities, endowed by Thomas Seckford in 1587, with the mission to promote the education of the young and the care of older people in and around Woodbridge. The Foundation owns and operates two significant and long-standing institutions in the town, Seckford Care and Woodbridge School as well as the Seckford Theatre.




Woodbridge School Burkitt Road

IP12 4JH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Mar 2024