Customer Services Apprentice SAGE (UK) LTD

Sage UK Ltd are seeking a hardworking Level 2 Customer Service Apprentice to join their team. The successful candidate will deal with customers, problem solve, sales and more. Speaking to our customers to deliver a structured solution with confidence.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Sep 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 09:00am to 5:00pm

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    30 Sep 2024

  • Date posted

    17 Jan 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    10 available

What you will do in your working day

This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.

  • Speaking to our customers to deliver a structured solution with confidence
  • Demonstrate and deliver exceptional problem solving and trouble shooting skills
  • Ability to ask the right questions to gain an understanding of the customer's business
  • Generate leads for our sales department by recommending alternative product/services that could save the customer money and time
  • Think on your feet and quickly research to find an answer for the customer query

At the start of your apprenticeship with Sage you’ll have an induction period where we’ll support you transitioning into your apprenticeship and working environment. You’ll meet apprentices across the business, and get involved in some exciting team building activities. You’ll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You’ll also spend time with your qualification assessor, so you know what is expected of you in your role.

During the first 6 months of the learning process post training, you will be assigned a mentor. We’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.

The training you will be getting

  • Day release at Middlesbrough College
  • On and off the job training
  • Level 2 Customer Service Apprenticeship

What to expect at the end of your apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills


GCSE or equivalent 3 Additional GCSE's (Grade 3/E or Above) Essential
GCSE or equivalent Maths and English (Grade E/3 or Above) Essential

Things to consider

Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates' eligibility prior to any interviews. Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

Sage exists to knock down barriers so everyone can thrive, starting with the millions of small and medium-sized businesses served by us, our partners and accountants. Customers trust our finance, HR and payroll software to make work and money flow. By digitising business processes and relationships with customers, suppliers, employees, banks and governments, our digital network connects SMBs, removing friction and delivering insights. Running a business can be demanding. Time consuming. Complex. Everything we do at Sage is designed to help business flow. You’ll feel this in the way our software simply works the way you need it to. The way it surfaces insights that makes decision making faster and more accurate. Through the access you get to local experts. Through the expertise and insights that make business easier. And through the community partnerships we develop to knock down barriers for everyone, tackling economic inequality, digital inequality and the climate crisis. This is born from a desire to deliver simplicity and ease with a human touch. To give you that feeling of confidence. Helping business flow.




C23 - 5 & 6 Cobalt Park Way Cobalt Park

Newcastle Upon Tyne

NE28 9EJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Sep 2024