Service Advisor Apprentice - Milton Keynes KIA MOTORS UK LTD

An exciting opportunity for an apprentice to train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will gain a level 3 Customer Service Apprenticeship.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    30 Months

  • Possible start date

    01 May 2024

  • Date posted

    15 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include but not be limited to the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service 

The training you will be getting

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

  • Level 1/2 functional skills in maths and English (if required) 
  • End-Point Assessment (EPA)
  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course
  • Customer Service apprenticeship standard

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
  • By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership

Requirements and prospects

Desired skills and personal qualities



GCSE or equivalent English and Maths (Grade 4+) Essential

About the employer

Welcome to Milton Keynes Kia! At our Stratford Road premises, we offer a huge choice of new Kia models, including electric and hybrid variants. Highly rated examples include two superb SUVs: the Sportage and the seven-seat Sorento, and a pair of outstanding all-electric vehicles: the EV6 and the Soul. If you’re looking for a top-quality Approved Used Kia, we have those too, each of which has been carefully selected and fully tested to ensure the best possible standards at great-value prices. Our extensive range of products and services cater for private motorists (including Motability Scheme customers) and businesses of all sizes. Whatever your needs, we have you covered. For instance, we provide a wide variety of aftersales solutions, encompassing all kinds of servicing, repairs and MOT requirements. Our showroom and fully-equipped workshop are located between Anson Road and Jersey Road, plus they are easily accessible via the A5 and M1. We’re open seven days a week too, so feel free to visit, phone us, or use the Live Chat feature on our website during opening hours. Alternatively, please don’t hesitate to get in touch by completing our online contact form.




300 Stratford Road


Milton Keynes

MK12 5RS

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Hannah Edwards


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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