Apprentice Customer Service Specialist - Suzuki - Canterbury Broad Oak Motor Group Ltd

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Mar 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours between 8am-6pm Mon - Sat

    Total hours per week: 40.00

  • Expected duration

    15 Months

  • Possible start date

    27 Mar 2024

  • Date posted

    12 Jan 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000222571

  • Positions

    1 available

What you will do in your working day

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification on a remote delivery through online webinars and in dealer working.

The training you will be getting

  • Level 3 Customer Service Specialist Standard - 15-18 months
  • Remote delivery through online webinars and in dealer working

What to expect at the end of your apprenticeship

Permanent role upon successful & satisfactory completion of the apprenticeship..


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

Things to consider

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received.This may mean the vacancy may close before the date advertised.

About the employer

With over 40 years’ automotive experience, Broad Oak Motor Group is a family-run business whereby we strive to deliver the most outstanding service to all our customers. The manufacturers we represent are respected globally for building and providing the most innovative and reliable vehicles and we ensure that you receive the finest service and care you expect.

Employer

Broad Oak Motor Group Ltd

Address

Westminster Road

Canterbury

CT1 1YY

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Training

Training provider

ROBERT BOSCH LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Mar 2024