Customer Service Apprentice

Summary

We require a committed and organised individual who is enthusiastic to work as part of a team in a busy, customer-service role.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Customer service practitioner (level 2)

Hours

Monday – Friday, 8.30am - 5.00pm with a 30 min lunch.

40 hours a week

Possible start date

Thursday 29 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service Practitioner Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/ customer-service-practitioner-v1-1
Online block release for 4 weeks out the course

Where you’ll work

Unit 4, White City Trading Estate

Little Tennis Street, Colwick

Nottingham

NG2 4EL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths/English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative

Other requirements

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks in Nottingham.

About this company

MB Centre Ltd is Nottingham’s largest and most experienced Mercedes Benz specialist, offering dealer level service and facilities at a fraction of main dealer prices.

After this apprenticeship

Possible permanent position on the completion of the apprenticeship

Ask a question

The contact for this apprenticeship is: