2024 TechnologyHub Support Apprenticeship Programme - Kingswood, Surrey AND London, UK Fidelity International

The TechHub is a passionate team providing day to day technology support, consultation and training services to internal employees. The role involves exposure to a wide range of technologies, learning how these interact together and the processes for their delivery. Although the role is a technical role, this is a customer facing role too.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Mar 2024

Apprenticeship summary

  • Annual wage

    £22,000.00

    £500 sign on bonus

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37

  • Expected duration

    2 Years

  • Possible start date

    02 Sep 2024

  • Date posted

    20 Dec 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000219324

  • Positions

    2 available

What you will do in your working day

The TechHub is a passionate team providing day-to-day technology support, consultation and training services to internal employees. The individual teams respond to faults (from minor individual issues to high severity incidents) raised by employees via the TechHub Service Desk, undertake all new installations and moves of IT equipment and resource a wide range of tasks as part of infrastructure projects.  

The team also provide an important interface into the user base and other Technology teams, providing support services around the following technologies - building and supporting laptops, desktops, mobile and desk phones, VPN and Citrix to support remote working, basic network and patching in buildings, O365 services and many other applications in use by the business.

Support is provided face to face via open technology “hubs” where the TechHub team welcome users to drop in and seek assistance, via desk visits or over the phone.

This role is part of a support team that provides support to Fidelity employees. You will have the responsibility of learning the TechHub policies and operating procedures as they assist the TechHub engineers in daily activities. The role involves exposure to a wide range of technologies, learning how these interact together and the processes for their delivery. Although the role is a technical role, it will also include a communication aspect related to end-user communication and engagement. This is a customer facing role that provides technical support and training to employees.

We’re looking for people that are interested in both the industry and the sector but ultimately, we are looking for those seeking a career which will reward them with both job satisfaction and career development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future, as well as learning from some of the best in the industry.

  • Working knowledge of Microsoft O365 services - Outlook, Office (e.g., Word, PowerPoint, Excel) etc.
  • Keen interest in learning new technologies
  • Knows how to use a PC/Mac and mobile applications and would like to learn more
  • Strong customer-service focus, with a positive, ‘’can do’’ attitude
  • Organised with good attention to detail
  • An inquiring mind to aid you with troubleshooting issues
  • Good communicator and not afraid to ask for help
  • Flexible team player, comfortable in a multi-national environment

The training you will be getting

Information Communications Technician Level 3. 

Over your two-year apprenticeship programme, you will be based in either our Surrey/Cannon Street office, where you’ll not only learn how our TechHub contribute to making our organisation work seamlessly, but also build your knowledge of the wider business.

You’ll start your apprenticeship with a mini-induction, during which we’ll introduce you to investment management and how it fits into the City. You will then join the TechHub induction which will help build your skills and knowledge to do the role of a TechHub Apprentice. After that, there are many more ways to develop your skills as your apprenticeship progresses.

At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses. You will complete training during one day each week.

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.

What to expect at the end of your apprenticeship

During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities if that’s what you’re looking for.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4+) Essential
GCSE or equivalent Maths (Grade 4+) Essential
GCSE or equivalent All subjects - 5 GCSEs achieved (Grade 1) Desired
BTEC or equivalent Any - Achieved (Grade Any) Desired

About the employer

At Fidelity International, we see our apprentices as a vital part of our business. We’ll give you the support and training you need to succeed, whilst gaining a qualification. In return, you’ll help us deliver world class services and become highly knowledgeable about our business. We offer investment solutions and services and retirement expertise to more than 2.4 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first. We know that having a diverse range of employees and an inclusive environment where people can be themselves leads to better business and Fidelity is about creating a culture where people’s differences are welcomed, encouraged and celebrated.

Employer

Fidelity International

Address

4 Cannon Street

London

United Kingdom

EC4M 5AB

Contact

Early Careers Recruitment Team

earlycareersatfidelity@fil.com

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Training

Training provider

FIREBRAND TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

1. CV and Application Form - no cover letter or essay questions 2. Explore Fidelity online assessment 3. Life at Fidelity video interview 4. Assessment Centre

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Mar 2024