2024 Client Services Apprenticeship Programme - Kingswood, Surrey UK Fidelity International

The Client Services team help customers to manage their investments easily, providing knowledge and guidance to support them in the future. You will be handling incoming and outbound customer calls, deal with complex queries from customers by phone, letter or email, identifying innovations, or supporting new projects and initiatives.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Mar 2024

Apprenticeship summary

  • Annual wage

    £22,000.00

    £500 sign on bonus

  • Working week

    Monday-Friday 9am-5pm.

    Total hours per week: 37

  • Expected duration

    2 Years

  • Possible start date

    02 Sep 2024

  • Date posted

    20 Dec 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000219313

  • Positions

    11 available

What you will do in your working day

We don’t expect you to come straight in and know everything about what we do. Whatever you’ve studied, we’ll help make sure you get the most out of your time with us.

As a Client Services Apprentice, you’ll join the team and provide first line support to our customers, advisers or members. The Client Services team help customers to manage their investments easily, providing knowledge and guidance to support them in the future.

You can expect to be handling incoming calls from customers and will have the opportunity to make outbound customer calls, deal with complex queries from customers by phone, letter or email, identifying innovations, or supporting new projects and initiatives.

In Client Services, you’ll go on a journey which will help you build your knowledge and your confidence. You will be constantly learning and adding to your understanding of Fidelity and its products and services you progress through your Apprenticeship. The experience you gain will give you an excellent foundation on which to build your career.

We’re looking for people that are interested in both the industry and the sector but ultimately, we are looking for those seeking a career which will reward them with both job satisfaction and career development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future, as well as learning from some of the best in the industry.

  • You don’t need to have a customer focused or communications related background, but an interest in people, customer satisfaction and problem solving are attributes we admire.
  • You will have the ability to build rapport and networks with fellow employees internally and customers externally and will look for new ways to improve the services we offer through showcasing Fidelity’s values of integrity and trust.
  • You’ll be highly energetic and inquisitive with a creative mind and will continuously look to identify new ways of working and solving problems.
  • We value candidates who still have an interest in learning and who want to build a rewarding career - we’re investing in your career for the long-term.

The training you will be getting

Over your two-year apprenticeship programme, you will be based in our Surrey offices, where you’ll not only learn how our operations and client services contribute to making our organisation work seamlessly, but also build your knowledge of the wider business.

You’ll start your apprenticeship with a mini-induction, during which we’ll introduce you to investment management and how it fits into the City. You will then join the Client Services Induction which will help build your skills and knowledge to speak to our customers. After that, there are many more ways to develop your skills as your apprenticeship progresses.

At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses. You'll complete training during one day each week.

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.

During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities if that’s what you’re looking for.

What to expect at the end of your apprenticeship

During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities if that’s what you’re looking for.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4+) Essential
GCSE or equivalent Maths (Grade 4+) Essential
A Level or equivalent Any subject - just needs to be completed by 09.24 (Grade Any grade) Essential

About the employer

At Fidelity International, we see our apprentices as a vital part of our business. We’ll give you the support and training you need to succeed, whilst gaining a qualification. In return, you’ll help us deliver world class services and become highly knowledgeable about our business. We offer investment solutions and services and retirement expertise to more than 2.4 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first. We know that having a diverse range of employees and an inclusive environment where people can be themselves leads to better business and Fidelity is about creating a culture where people’s differences are welcomed, encouraged and celebrated.

Employer

Fidelity International

Address

Beech Gate

KT20 6RP

Contact

Early Careers Recruitment Team

earlycareersatfidelity@fil.com

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Training

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

1. Application form and CV - no cover letter or essay questions 2. Explore Fidelity online, strengths-based assessment 3. Life at Fidelity video interview 4. Assessment centre

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Mar 2024