Retail Customer Service Apprentice AT HOME FURNISHINGS OUTLET LTD

This is an exciting opportunity for an energetic and driven individual who can work on their own initiative and thrive in a fast-paced environment. In this role, you will be responsible for ensuring each customer is greeted and given all the information needed to make an informed decision on their purchase.

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Closing date: 25 Feb 2024

Apprenticeship summary

  • Annual wage

    £9,609.60 to £18,964.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Sunday, 30-37.5 hours per week. Shifts to be confirmed

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    04 Mar 2024

  • Date posted

    29 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The main duties of this job include selling to customers, customer service and keeping the shop running efficiently. 

  • Selling to customers - This will be face-to-face communication with customers passing on product knowledge to enable customers to make an informed choice on the products available in-store or to order.
  • lnput of till transactions - Using the EPOS system to complete the customer transactions using payment types Cash, Card (Chip n Pin) Credit Note.
  • Process customer orders using the stock database.
  • Chasing customer orders with suppliers and updating customers with the status of the order.
  • Dealing with customer problems.
  • Able to deal with any issues that customers may have with their purchase and rectify to the customer's satisfaction.
  • Able to deal with incoming telephone calls from the general public and suppliers. Must possess a patient demeanour as may have to deal with customer complaints.
  • Ensuring that the sales area is kept clean and tidy at all times and any health & safety issues are reported to management.
  • To be able to carry out the processes and procedures in the stock room to enable stock to be stored/labelled and found easily.
  • Various admin duties are also required such as filing, updating customer paperwork with written text on current status, processing emails, and distribution of mail/post.

The training you will be getting

  • Level 2 Customer Service at Stockton Riverside College.
  • Functional skills Maths & English, if required.
  • Delivery method and location of training to be confirmed

What to expect at the end of your apprenticeship

There is a possibility of being kept on at the end of the contract depending on the needs of the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative, Friendly and bubbly, Able to talk to customers, Mature attitude, Able to follow instructions, Keen and punctual, Polite


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

Teesside's premier home furnishings store and family run company proudly serving the North-East for over 140 years. At Home Furnishings is owned by Marcus & Ann Dicken, part of the Dicken family... In 1878, Mr Harry T. Rodgers opened a small ironmongery business in Stockton and in 1925 Alice Dicken, Great Grandmother to Marcus Dicken, the current Managing Director, took over the business. She opened a second shop, managed by her son Harry. In 1960 Albert Dicken, the father of Marcus, entered the company, joining his brothers Robert and Terrence. They moved onto a 1 acre site in Portrack Lane, Stockton, which is now the site of the present At Home Furnishings store. They also purchased a 9 acre farm opposite and began to develop buildings which eventually formed the popular DIY Hypermarket, which attracted thousands of customers from all around the area, as this was the forerunner of today's large DIY stores.






TS18 2QX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Anna Harper

07436 795883

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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