Medical Receptionist Apprenticeship

Summary

VQ Solutions are looking personable, empathetic individual to join the team at Stockwell Surgery as a Medical Receptionist. Your role will include delivering excellent customer service to patients and providing general assistance to the Practice team.

Annual wage

£14,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator (level 3)

Hours

Monday to Friday on a shift rota with hours between 8.00am and 6.00pm. Exact shifts to be confirmed. There is flexibility with the start date, the employer is keen to find the most suitable candidate.

37 hours a week

Possible start date

Sunday 1 September

Duration

1 Year 1 Month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 3 Business Administration Apprenticeship Standard:

Delivered by VQ Solutions
You'll have a dedicated VQ Mentor and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions, and have regular reviews
All apprenticeship work will be completed during working hours

Where you’ll work

21 STOCKWELL ROAD

KNARESBOROUGH

HG5 0JY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VQ SOLUTIONS LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Minimum 4/C)
Maths (grade Minimum 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Empathetic
Ability to prioritise

Other requirements

The employer has asked that providers do not contact them with CVs or other unsolicited correspondence. Any unwanted contact may be reported to the ESFA

About this company

We are a 4 partner GP practice based in the heart of the historic market town of Knaresborough. We pride ourselves on team work and are fortunate to have new directly bookable services including physio and pharmacist appointments that you can arrange without speaking with a GP. Our reception team is here to help signpost you to the most appropriate service. Please give them as much information as possible so they can help you. All these additional roles work closely with and receive advice from the GPs. We are also promoting the new consultation form which you can upload pictures to - you will receive a response to these within 48 hours. Otherwise use the navigation buttons on the left to visit specific pages or read our practice brochure online.

After this apprenticeship

The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship

Ask a question

The contact for this apprenticeship is:

VQ SOLUTIONS LTD

Christy Slater

christy.slater@vqsolutions.co.uk

01423740006

The reference code for this apprenticeship is VAC1000214667.

Apply now

Closes on Wednesday 28 August

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