Medical Receptionist Apprenticeship STOCKWELL ROAD SURGERY

VQ Solutions are looking personable, empathetic individual to join the team at Stockwell Surgery as a Medical Receptionist. Your role will include delivering excellent customer service to patients and providing general assistance to the Practice team.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday on a shift rota with hours between 8.00am and 6.00pm. Exact shifts to be confirmed. There is flexibility with the start date, the employer is keen to find the most suitable candidate.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    07 Dec 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day


  • Providing excellent customer service at all times
  • Receiving and welcoming patients upon arrival at the surgery
  • Making appointments for patients via the telephone or face to face
  • Handling telephone and face to face queries from patients
  • Handing completed repeat prescriptions to patient and checking names and address
  • Dealing with visit requests


  • To have a thorough knowledge of all Practice procedures
  • To work in accordance with written protocols
  • Filing, faxing and photocopying as requested
  • Provide new patients with the relevant paperwork and make an appointment for a new patient check
  • Explain Practice arrangements and requirements for new and temporary patients
  • Deal with and action SystmOne tasks and notifications in a timely manner
  • Action results and reassigning these when doctors are absent from the surgery
  • Regularly check the Practice email inbox and take the appropriate action


  • Registration of new patients - computer data entry and medical records
  • Process patients change of address - computer data and medical records (have knowledge of practice area)
  • In the absence of the Prescription Administrator, process repeat prescription requests in accordance with Practice guidelines
  • Register patients for appointments and prescriptions
  • GP Registration links - deductions and amendments


  • Have working knowledge of the telephone system, during and after hours
  • Answer the telephone call in a timely and professional manner

Other Tasks:

  • Follow the opening and closing protocols and ensure the building is ready to receive patients in the morning
  • Replenish doctors’ stationery boxes in doctors’ rooms
  • To prepare refreshments such as tea and coffee
  • Maintaining a flexible attitude towards working hours and duties
  • To perform any other reasonable tasks as requested by a senior member of staff

The training you will be getting

Level 3 Business Administration Apprenticeship Standard:

  • Delivered by VQ Solutions
  • You'll have a dedicated VQ Mentor and will also be supported internally by your manager
  • During this apprenticeship, you will develop a portfolio, attend workshop sessions, and have regular reviews
  • All apprenticeship work will be completed during working hours

What to expect at the end of your apprenticeship

  • The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Empathetic, Ability to prioritise


GCSE or equivalent English (Grade Minimum 4/C) Essential
GCSE or equivalent Maths (Grade Minimum 4/C) Essential

Things to consider

The employer has asked that providers do not contact them with CVs or other unsolicited correspondence. Any unwanted contact may be reported to the ESFA

About the employer

We are a 4 partner GP practice based in the heart of the historic market town of Knaresborough. We pride ourselves on team work and are fortunate to have new directly bookable services including physio and pharmacist appointments that you can arrange without speaking with a GP. Our reception team is here to help signpost you to the most appropriate service. Please give them as much information as possible so they can help you. All these additional roles work closely with and receive advice from the GPs. We are also promoting the new consultation form which you can upload pictures to - you will receive a response to these within 48 hours. Otherwise use the navigation buttons on the left to visit specific pages or read our practice brochure online.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Christy Slater


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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