Customer Service Apprentice - City College Plymouth Admin Hub City College Plymouth

City College Plymouth are looking for someone to join their busy administrative team. The Admin Hub provides cross college support to all curriculum delivery and management teams. Working at City College Plymouth provides great benefits including 29 days annual leave, plus Christmas closure.

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Closing date: 11 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8.30am - 4.30pm

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    20 Jan 2024

  • Date posted

    21 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • Provide clerical support duties such as: word processing letters and reports, using spreadsheets, updating databases and using Google suite
  • Undertake frontline face to face reception duties, telephone answering, take messages and follow up actions as appropriate and ensure callers receive appropriate feedback
  • Maintain an efficient and effective filing system, in line with college procedures
  • Deal with correspondence appropriately, observing confidentiality at all times
  • To liaise closely with other college departments, arrange appointments and manage diaries
  • Support and attend events, i.e. open days, interviews and parents evenings
  • Maintain adequate stationery stock levels
  • The post holder must also undertake other duties, as appropriate to the grading of the post, as required

The training you will be getting

  • In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units
  • The training will be delivered in the workplace through assessment visits
  • On completion of the programme, you will complete an End Point Assessment
  • The delivery of training will take 15 months with an additional 3 months added to complete the end point assessment
  • Functional Skills in maths and English, if required

What to expect at the end of your apprenticeship

  • On successful completion of the apprenticeship, you will have the opportunity to progress onto another apprenticeship programme or apply for a permanent admin position

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

In this role you will be required to work with young people and vulnerable adults. Employment will be subject to DBS checks.

About the employer

At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impacts positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential. City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be. City College Plymouth is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is an equal opportunities employer.


City College Plymouth


Kings Road




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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