Customer Service Apprentice - City College Plymouth Admin Hub City College Plymouth
City College Plymouth are looking for someone to join their busy administrative team. The Admin Hub provides cross college support to all curriculum delivery and management teams. Working at City College Plymouth provides great benefits including 29 days annual leave, plus Christmas closure.
Closing date: 11 Dec 2023
Apprenticeship summary
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Annual wage
£12,655.00
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Working week
Monday - Friday, 8.30am - 4.30pm
Total hours per week: 37.0
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Expected duration
15 Months
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Possible start date
20 Jan 2024
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Date posted
21 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000213721
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Positions
2 available
What you will do in your working day
- Provide clerical support duties such as: word processing letters and reports, using spreadsheets, updating databases and using Google suite
- Undertake frontline face to face reception duties, telephone answering, take messages and follow up actions as appropriate and ensure callers receive appropriate feedback
- Maintain an efficient and effective filing system, in line with college procedures
- Deal with correspondence appropriately, observing confidentiality at all times
- To liaise closely with other college departments, arrange appointments and manage diaries
- Support and attend events, i.e. open days, interviews and parents evenings
- Maintain adequate stationery stock levels
- The post holder must also undertake other duties, as appropriate to the grading of the post, as required
The training you will be getting
- In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units
- The training will be delivered in the workplace through assessment visits
- On completion of the programme, you will complete an End Point Assessment
- The delivery of training will take 15 months with an additional 3 months added to complete the end point assessment
- Functional Skills in maths and English, if required
What to expect at the end of your apprenticeship
- On successful completion of the apprenticeship, you will have the opportunity to progress onto another apprenticeship programme or apply for a permanent admin position
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Essential
Things to consider
About the employer
Employer
City College Plymouth
Address
Kings Road
Devonport
Plymouth
PL1 5QG
Training
Training provider
CITY COLLEGE PLYMOUTH
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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