Apprentice Customer Service Practitioner ADS WINDOWS AND DOORS LTD
Are you a friendly, organised person? We’ve got a job perfect for you! We are looking for an Apprentice to join our commercial team to assist us with all of our office duties, including answering the phone, booking appointments, data entry, assisting customers in person, typing quotes / orders and providing general administrative support.
Closing date: 08 Dec 2023
We provide great rates of pay as well as a friendly environment to work in. Uniform is also provided.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37
Possible start date
11 Dec 2023
21 Nov 2023
Level 2 (GCSE)
What you will do in your working day
We are looking for an Apprentice Customer Service Practitioner to join our commercial team and assist us with all of our office duties. This role includes:
- Answering the telephone
- Booking appointments
- Data entry onto our customer management system
- Occasionally dealing with customers face to face
- Typing quotes / orders
- Providing general administrative support for the company
Full training will be given on our systems and there will always be someone in the office to help and show you how the systems and procedures work in our business.
The right candidate will be friendly and approachable, willing to ask relevant questions, work well within the team and individually. You will have trustworthy and a honest nature and be confident in a friendly work environment. You will need to be presentable and tidy, have good organisational skills, be punctual and use self-initiative.
The training you will be getting
- Full Customer Service Practitioner qualification - Level 2
- On the job training to support role development
- Off the job training to support qualification requirements
- Employer to allocate dedicated training time for off-the-job training requirements
- Functional Skills support - (maths/English) - if required
What to expect at the end of your apprenticeship
Upon successful completion of the Apprenticeship, for the right candidate there is potential to build your career path with us within our different departments.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent ICT (Grade A*/9 - C/4) Desired
GCSE or equivalent Maths (Grade A*/9 - C/4) Desired
Things to consider
About the employer
ADS WINDOWS AND DOORS LTD
FOCUS TRAINING (SW) LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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