Apprentice Customer Service Practitioner ADS WINDOWS AND DOORS LTD

Are you a friendly, organised person? We’ve got a job perfect for you! We are looking for an Apprentice to join our commercial team to assist us with all of our office duties, including answering the phone, booking appointments, data entry, assisting customers in person, typing quotes / orders and providing general administrative support.

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Closing date: 08 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,158.72

    We provide great rates of pay as well as a friendly environment to work in. Uniform is also provided.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The working hours will be Monday - Thursday 8am - 5pm and Friday 8am - 4pm. This includes one day per week at Focus Training in Plymouth.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    21 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000213535

  • Positions

    1 available

What you will do in your working day

We are looking for an Apprentice Customer Service Practitioner to join our commercial team and assist us with all of our office duties. This role includes:

  • Answering the telephone
  • Booking appointments
  • Data entry onto our customer management system
  • Occasionally dealing with customers face to face
  • Typing quotes / orders
  • Providing general administrative support for the company

Full training will be given on our systems and there will always be someone in the office to help and show you how the systems and procedures work in our business.

The right candidate will be friendly and approachable, willing to ask relevant questions, work well within the team and individually. You will have trustworthy and a honest nature and be confident in a friendly work environment. You will need to be presentable and tidy, have good organisational skills, be punctual and use self-initiative.

The training you will be getting

  • Full Customer Service Practitioner qualification - Level 2
  • On the job training to support role development
  • Off the job training to support qualification requirements
  • Employer to allocate dedicated training time for off-the-job training requirements
  • Functional Skills support - (maths/English) - if required

What to expect at the end of your apprenticeship

Upon successful completion of the Apprenticeship, for the right candidate there is potential to build your career path with us within our different departments.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent ICT (Grade A*/9 - C/4) Desired
GCSE or equivalent Maths (Grade A*/9 - C/4) Desired

Things to consider

You must be able to get to our office in Ivybridge daily. Must be computer literate and familiar with Microsoft Word and Excel.

About the employer

ADS Commercial are a commercial installation company based in Devon. We offer an extensive range of products and services to customers in the private & public sectors throughout Devon, Cornwall including all of the Southwest.

Employer

ADS WINDOWS AND DOORS LTD

Address

UNIT 1

STOWFORD BUSINESS PARK

IVYBRIDGE

PL21 0BE

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Training

Training provider

FOCUS TRAINING (SW) LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Trevor Barnes

trevor.b@tftg.org

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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