Administration Support Apprentice Level 3 Inspira

As an Administration Support Apprentice, you will work as a key team member in our busy Blackpool Office. You will support the existing administration teams with the efficient application of all required services including answering telephones, greeting customers, maintaining electronic records, supporting Advisers in their preparation for delivery

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,158.72 to £20,048.08

    Salary: In line with NMW for age, with opportunities for progression.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    20 Nov 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000213034

  • Positions

    1 available

What you will do in your working day

This is an excellent opportunity for someone with motivation to work in a busy office environment to gain a wide range of administrative skills along with a formal business administration qualification. This is an excellent opportunity for someone wanting a longer-term career with internal progression opportunities.

Administration Support Apprentices provide a high quality, efficient and accurate clerical and administrative support in support of all contracts.


Important aspects of the work include:

· Providing a welcoming point of initial contact to the service
· Dealing with enquiries effectively and efficiently by identifying the reason for the enquiry and either providing appropriate information or referring it to other colleagues or agencies where appropriate
· Recording information
· Understanding and accurately inputting data onto relevant contract systems to ensure activities and contacts are recorded and can be evidenced
· Maintain careers and related information and resources
· Receive incoming calls in a sensitive and professional manner ensuring callers are professionally managed

Typical work tasks 

· Providing a welcoming first point of contact for clients

· Participating in company telephone rota

Assessing the reasons for enquiries and identifying how best these enquires can be answered

· Providing relevant information to enquirers

· Referring enquirers to colleagues and other agencies where appropriate

· Undertake general administrative and clerical duties including but not limited to:

– Housekeeping

– Health and safety checks

– Ensuring availability of refreshments for customers

– Ordering of supplies

– Arranging meetings and booking venues

– Processing expenses for customers

– Filing and file maintenance

– Producing management information as required

– Photocopying and scanning paperwork

– Minute taking

– Researching information

– Production and distribution of a wide range of leaflets, posters, letters, documents and reports to a high standard of accuracy, in a prompt and professional manner

The training you will be getting

STANDARD & LEVEL

The successful candidate will work towards completing the Level 3 Business Administration Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.

Personalised programme

Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.

Off-the-job training

Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.

Stacks of support

Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.

What to expect at the end of your apprenticeship

This post is fixed term for 18 months initially, with potential for permanent employment following the successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

Our Benefits We are passionate about people and support our employees to do what they do best through a dynamic and supportive working environment with opportunities for continued professional development to work across multiple contracts. We also offer a great benefits package, including 26 days annual leave, rising each year to a maximum of 33 days; Enhanced sick pay; Enhanced pension contributions; Life assurance cover; Access to counselling service; Access to medical health plan and the opportunity to work flexibly across home and office locations, where contract specific and business needs allow.

About the employer

Inspira is the leading Organisation delivering Personal Development and Career Management for Young People and Adults in the North West. Through our work we help local people into work, improve their skills and open new opportunities. Our aim is to support disadvantaged people, help local communities to reduce inequalities which in turn will influence healthier, safer, and more sustainable local economies.

Employer

Inspira

Address

207 Church Street

Blackpool

FY1 3PA

Contact

hr@inspira.org.uk

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Training

Training provider

BLACKPOOL AND THE FYLDE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Deborah Kelly

deborah.kelly@blackpool.ac.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Dec 2023