Apprentice Business Developer HOWDEN JOINERY LIMITED

You will maintain up to date product and industry knowledge, use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers and keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 2 Customer Service qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Dec 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

    Generous Pension Scheme Paid holiday entitlement Team incentives and outings Staff discount on Howdens products

  • Working week

    8am-5pm / 7.30am -4.30pm / Days to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    17 Months

  • Possible start date

    14 Dec 2023

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000212964

  • Positions

    1 available

What you will do in your working day

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022.

We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

The Role

  • Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
  • Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships within the building trade
  • Maintain up to date product and industry knowledge
  • Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers
  • Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool
  • Develop long term collaborative relationships with customers
  • Proactively gain new accounts, repeat business and generate qualified leads for the team through outgoing sales calls
  • Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements

The training you will be getting

  • Customer Service Practitioner Level 2 apprentinceship standard
  • End Point Assessment 
  • Work Based Training
  • Functional Skills (if necessary)

What to expect at the end of your apprenticeship

  • At Howdens, there are great opportunities to progress into one of many key depot roles including sales and management

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Strong Relationship Builder, Target Driven, Planning, Proritise own Workload

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Mathematics (Grade 9-4 (A*-C)) Desired
Other Personal and professional development (Grade Desire) Essential

Things to consider

Why work for us? Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence.

About the employer

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

Employer

HOWDEN JOINERY LIMITED

Address

Green Business Park, Units 12 & 13,

Estley

Broughton Astley

LE9 6TJ

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Alex Weymouth

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Dec 2023