Kia Vehicle Parts Advisor Apprenticeship - Bury St Edmunds SKILLNET LIMITED

This is an exciting opportunity for a customer service apprentice to be working alongside fully qualified advisors within a Ford dealership. Duties will include assisting customers, complaints handling, communication, and more.

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Closing date: 31 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts TBC

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jan 2024

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000212896

  • Positions

    1 available

What you will do in your working day

As this apprenticeship role offers a varied workload the Apprentice will develop skills in a number of areas.

Duties may include:

  • sourcing and stocking vehicle parts
  • Communication
  • Dealing with customer queries
  • How to currently handle complaints
  • Procedures
  • Assisting customers

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Apprenticeship standard L2(Customer Service Practitioner)
  • An industry recognised standard qualification
  • Functional skills if needed

What to expect at the end of your apprenticeship

  • There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless
  • By having a highly regarded set of skills, Apprentices can go on to develop their career within specific interests they may have, whether it be progressing through the dealership, working towards a job within motorsports. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working

Qualifications

GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

Whether you're a private motorist or a company car driver, you'll find new Kia offers and constantly changing stock of Kia Approved used cars. As a Kia approved retailer, we also offer a full aftersales service including servicing, repair, warranty, parts and accessories. You can book your service or MOT here and find our latest Kia offers. Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality - it explains why so many people chose our cars and why we keep growing all over the world. Plus, with our state-of-the-art European factory, the future is brighter than ever for Kia..

Employer

SKILLNET LIMITED

Address

Easlea Road

Bury St. Edmunds

IP32 7BY

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jamie Rogan

jamie.rogan@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.