Customer Service Apprentice LAKES BATHROOMS LTD

You will develop a culture of customer satisfaction through timely and thorough handling of complaints. Work in a fast paced environment to address customer issues, raise returns & send spare parts submitted via phone or email, whilst also taking card payments. Also, to provide technical advice, guidance, great communication for our customers.

Sign in to apply

Closing date: 01 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,159.00

    Minimum wage dependant on age.

  • Working week

    Monday - Thursday, 08:30 - 17:00. Friday, 08:30 - 16:30. 1 hour for lunch.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000212845

  • Positions

    1 available

What you will do in your working day

Your duties will include: 

  • Raise returns, process returns and credit customers
  • Scanning & general admin
  • Running reports on returns
  • Take spares order requests and card payments
  • Answer customer support messages via telephone or email promptly to enhance the customer service experience
  • Accurately record and log customers details, complaints, and update engineer visit details
  • Liaise with external transport company to address both end user and company discrepancies
  • Arrange service visits to both homes and showrooms
  • Work with management to maintain best practices for efficient communication with customers
  • Contribute with fresh ideas for department improvements in fortnightly team meetings

The training you will be getting

  • Customer Service Practitioner Level 2
  • Workplace delivery and a structured scheme of work

What to expect at the end of your apprenticeship

  • Potential position upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 9 - 3 / A* - D) Essential
GCSE or equivalent Maths (Grade 9 - 3 / A* - D) Essential

About the employer

Lakes is an award-winning manufacturer of innovative showering spaces. Established in 1986, we’re an independent family business with a strong reputation for quality, first-class customer service, speed of delivery and innovative solutions. Lakes is a Carbon Neutral Plus organisation, and the first company in the sector to achieve the Carbon Footprint Standard in March 2019.

Employer

LAKES BATHROOMS LTD

Address

ALEXANDRA WAY

ASHCHURCH

TEWKESBURY

GL20 8NB

You must have JavaScript enabled to view a map of the location

Training

Training provider

GLOUCESTERSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

GC Employer Training & Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.