Business Support Specialist Apprentice DSV Road

An exciting customer service apprenticeship opportunity has arisen working for a busy and successful logistics company. The role will include supporting the team in our ICC department. This an exciting and interesting opportunity with opportunity to grow.

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Closing date: 06 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,725.00

    Increasing after 6 months to £11,700 per annum

  • Working week

    Monday - Friday, 9.00am - 5.00pm, with 30 minutes unpaid lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000212839

  • Positions

    1 available

What you will do in your working day

Your key roles and responsibilities will include:

  • Liaise with other DSV / Agent's offices in the UK and abroad, reporting any discrepancies or specific requirements
  • Ensure legislative compliance in all areas
  • Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment
  • Prepare correct documentation to the Warehouse / Haulage / Distribution / Shipping department for loading / off-loading cargo to vehicles, in a timely manner
  • In conjunction with others, work collaboratively with planners for collection or deliveries to meet the customers or their customers' needs or requirements to the best effective use of all resources, in a timely and efficient manner
  • Maintain awareness of and follow transport (and H.M. Customs) regulations, where relevant, to conform to all statutory requirements

The training you will be getting

  • Grimsby Institute will deliver this apprenticeship in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed
  • Level 2 Apprenticeship in Customer Service Practitioner standard 
    Functional Skills in maths, English and ICT (unless exempt)

What to expect at the end of your apprenticeship

  • On completion of the apprenticeship, successful candidates would secure a role in a successful, dynamic company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Enthusiastic, Punctual

Qualifications

GCSE or equivalent Maths & English (Grade C/4 or above) Desired

Things to consider

Apprentice Employment Agency is acting as an Flexi-Job Apprenticeship Agency & will engage you for the duration of the apprenticeship & pay your salary. You should be aware that the company/business named in this vacancy is a host employer & you will not be employed by them. Your application may be shared with training providers & employers.

About the employer

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Employer

DSV Road

Address

Eastfield Road

Immingham

DN40 3DR

Contact

Jan Crabb

jan.crabb@apprentice-employment.co.uk

07747 562961

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Training

Training provider

TEC PARTNERSHIP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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