Apprentice Bereavement Service Assistant Tunbridge Wells Borough Council
We are a busy office delivering excellent customer service to our users and stakeholders. The post holder will work as part of a team and will support the administration across the Crematorium and Cemetery.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Jan 2024
Apprenticeship summary
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Annual wage
£20,048.08
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Working week
Monday – Thursday, 8.30am - 4.30pm. Friday, 8.30am - 4.00pm 30 min unpaid lunch break. 20% paid time during working week to complete learning.
Total hours per week: 37
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Expected duration
18 Months
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Possible start date
29 Jan 2024
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Date posted
17 Nov 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000212802
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Positions
1 available
What you will do in your working day
We are looking to recruit an enthusiastic Bereavement Service Apprentice to support our busy office. The role will be varied, and you will work as part of the team to ensure the smooth running of the office, which will result in providing excellent customer service to our applicants and stakeholders.
Main Duties:
- You will provide support to customer enquires face to face, by telephone, email, or letter.
- Data input of records into Crematorium and Cemetery database.
- Process applications for cremations, burials and memorials.
- Laise with stakeholders and advise process.
- Prepare documents.
- Learn about the Local Authority and its dedication to public needs.
- Work with maps of cemetery and plot/mark graves.
- Checking new memorials in cemetery.
- Schedule appointments and services in electronic diary.
- Participate in staff meetings and take minutes.
- Educating customers on our services and products.
- Take electronic payments.
- Complete outside training to support the department.
- Collating outgoing post.
- Receipting of cremated remains intake and removal.
- Ancestry searches.
- Ordering stationery and supplies.
- Full office support.
- Learn to multitask and being ready to perform other tasks when required.
- Create procedure notes and keep updated.
The training you will be getting
- Business Administrator Level 3 Standard.
- On the job training with the employer whilst working towards the Apprenticeship Standard.
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
What to expect at the end of your apprenticeship
- Potential for full time employment for the right candidate.
- Many employers retain apprentices in full/part time positions.
The qualifications you gain can also help you to get into higher education or other employment. - Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
- Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential
Things to consider
About the employer
Employer
Tunbridge Wells Borough Council
https://tunbridgewells.gov.uk/
Address
Town Hall
Mount Pleasant Road
Tunbridge Wells
TN1 1RS
Training
Training provider
KENT COUNTY COUNCIL
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Kent Training and Apprenticeships Business Support Team
0800 731 4297
Apprenticeship standard
Business administrator
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 25 Jan 2024