Apprentice Bereavement Service Assistant Tunbridge Wells Borough Council

We are a busy office delivering excellent customer service to our users and stakeholders. The post holder will work as part of a team and will support the administration across the Crematorium and Cemetery.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Thursday, 8.30am - 4.30pm. Friday, 8.30am - 4.00pm 30 min unpaid lunch break. 20% paid time during working week to complete learning.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are looking to recruit an enthusiastic Bereavement Service Apprentice to support our busy office. The role will be varied, and you will work as part of the team to ensure the smooth running of the office, which will result in providing excellent customer service to our applicants and stakeholders.

Main Duties:

  • You will provide support to customer enquires face to face, by telephone, email, or letter.
  • Data input of records into Crematorium and Cemetery database.
  • Process applications for cremations, burials and memorials.
  • Laise with stakeholders and advise process.
  • Prepare documents.
  • Learn about the Local Authority and its dedication to public needs.
  • Work with maps of cemetery and plot/mark graves.
  • Checking new memorials in cemetery.
  • Schedule appointments and services in electronic diary.
  • Participate in staff meetings and take minutes.
  • Educating customers on our services and products.
  • Take electronic payments.
  • Complete outside training to support the department.
  • Collating outgoing post.
  • Receipting of cremated remains intake and removal.
  • Ancestry searches.
  • Ordering stationery and supplies.
  • Full office support.
  • Learn to multitask and being ready to perform other tasks when required.
  • Create procedure notes and keep updated.

The training you will be getting

  • Business Administrator Level 3 Standard.
  • On the job training with the employer whilst working towards the Apprenticeship Standard.  
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What to expect at the end of your apprenticeship

  • Potential for full time employment for the right candidate.
  • Many employers retain apprentices in full/part time positions.
    The qualifications you gain can also help you to get into higher education or other employment.
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Friendly, Empathy


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - There is a bus stop outside Cemetery entrance. Bus number 285 from Speldhurst to Hawkenbury via Tunbridge Wells Railway Station.

About the employer

Local Council with many departments and Bereavement Service is one of the front-line services and works out of the Kent and Sussex Crematorium.


Tunbridge Wells Borough Council


Town Hall

Mount Pleasant Road

Tunbridge Wells


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024